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Definitely Doug 10/18/19
Posted: 12/06/2019

Sustainable Innovation
 
Sustainability can yield multiple benefits to hotels. Saving energy and water yields direct cost savings. Revenue can be generated by guests who prefer to deal with businesses that minimize their environmental impact. And many would argue that conserving scarce resources is simply the right thing to do.

Definitely Doug 12/6/19
Posted: 12/06/2019

Meetings Innovation
 
The sale and delivery of groups and meetings is perhaps the most significant and under-automated functions for many hotels. Even though groups often account for 30% to 60% of revenue, most group bookings are still handled manually for most if not all of steps, as they move from a meeting planner’s research to a confirmed booking.

The biggest enemy to any system is complexity. In a system of inputs and outputs, such as an enterprise system, more complexity means more parts are used in interaction with inputs to create the outputs. Every part that must be built and maintained costs time and money

Tracking the evolution of key performance indicators (KPIs) over time allows hoteliers to identify meaningful trends, create forecasts and budgets and assess the results of different strategies. To perform this kind of analysis, data has to be recorded within consistent time intervals and in chronological order. This is known as a time series.

Definitely Doug 11/15/19
Posted: 11/15/2019

Every time I turn around these days, I see a new vendor or product promising something called a complete Guest Experience Management, Guest Journey Management, or Guest Engagement (or some variation on those words). This week I looked at some of the emerging products claiming to be in this space, both to try to better understand it, and to see what promising ideas it may hold.



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2017 HITEC Report: The Wi-Fi Edition

08/02/2017
by Dan Phillips

I went to this year’s HITEC in Toronto in search of three main things: Wi-Fi providers offering personal area networks (PAN), TV providers showcasing casting capabilities, and vendors working in the guest experience and personalization space. On all three accounts, this HITEC delivered.

There were more than 68 vendors touting Wi-Fi on the floor and pretty much all of them have some form of PAN solution. Of all of the companies I visited I would say that the folks at Ruckus continue to lead the industry. The company has a very wide array of product sets that can meet most any brand requirements and owner’s budgets and always work hard on new developments.
 
Interactive TV boasted over 45 exhibitors, and, pretty much all of them tout a method for casting. I found InnSpire to have one of the more seamless solutions, and a neat new way to replace the set top box. Another interesting development in casting was provided by TeleAdapt.
 
For the last few years, my passion has been guest experience and personalization. From my perspective, HITEC this year might have been a coming-out party for experience as every vendor was screaming “experience” in every marketing slick at their disposal. Leveraging off of another of my passions, Lord of the Rings, I’d like to steal the outline: Nine rings for men, seven rings for dwarves, three rings for elves and one ring to rule them all.
 
My nine rings go to newcomers in this space, many of which were in E20X. Though these might be thought of lesser entities at this point in time – just like men – one or more of these vendors might eventually rule the industry. This list includes Angie Hospitality, Arrivedo, GEMtouch, GuestFolder, iPalapa Corporation, Kognitiv, OnceThere Inc., Stay Wanderful and Zootle Inc.
 
The seven rings title goes to companies that have been around for a while, and have begun to make their reputations in this niche. This group is made up of ALICE, Cendyn, Crave Interactive, Guestware, HeBS Digital, Listrak and NAVIS.
 
To be in the three-ring category a company must have established itself as an industry leader, and therefore, Agilysys, Infor and Springer-Miller Systems are recognized.
 
But for me, the one ring that rules them all, is Protel hotelsoftware GmbH. What the industry is sorely lacking is an agnostic service bus. Not only does Protel have this, but the solution also has a very feature rich PMS that it may work with. Protel can be a one-stop shop, but they also sell components, meaning you can buy some of the tools and add them to what you already have. If you haven’t looked at Protel yet, I strongly urge you to set up a demo. I think that they have a strong chance to replace many of the “top” vendors in the PMS space.

About The Author
Dan Phillips
Owner
Dare to Imagine


Dan Phillips is the owner of the consulting firm, Dare to Imagine (www.dare2i.com). He started behind the front desk of a Holiday Inn in 1987 and has been consulting to hotel companies since 1991. Dare to Imagine enlists hotel experts with decades of C-level experience at many of the major hotel companies in the world. He can be reached at dphillips@dare2i.com or by phone at 678-852-5913.

 
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