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Definitely Doug 10/18/19
Posted: 12/06/2019

Sustainable Innovation
Sustainability can yield multiple benefits to hotels. Saving energy and water yields direct cost savings. Revenue can be generated by guests who prefer to deal with businesses that minimize their environmental impact. And many would argue that conserving scarce resources is simply the right thing to do.

Definitely Doug 12/6/19
Posted: 12/06/2019

Meetings Innovation
The sale and delivery of groups and meetings is perhaps the most significant and under-automated functions for many hotels. Even though groups often account for 30% to 60% of revenue, most group bookings are still handled manually for most if not all of steps, as they move from a meeting planner’s research to a confirmed booking.

The biggest enemy to any system is complexity. In a system of inputs and outputs, such as an enterprise system, more complexity means more parts are used in interaction with inputs to create the outputs. Every part that must be built and maintained costs time and money

Tracking the evolution of key performance indicators (KPIs) over time allows hoteliers to identify meaningful trends, create forecasts and budgets and assess the results of different strategies. To perform this kind of analysis, data has to be recorded within consistent time intervals and in chronological order. This is known as a time series.

Definitely Doug 11/15/19
Posted: 11/15/2019

Every time I turn around these days, I see a new vendor or product promising something called a complete Guest Experience Management, Guest Journey Management, or Guest Engagement (or some variation on those words). This week I looked at some of the emerging products claiming to be in this space, both to try to better understand it, and to see what promising ideas it may hold.

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Enterprise Systems Pitfalls Part I: Intro

by Mark Loyd

Are we getting the economic return we should be with new technology innovation? In this article, I’m starting a series reflecting on common weaknesses in enterprise systems development, and am going to try to unpack as concisely as I can these pitfalls we fall into. We’ll analyze why we stumble into these problems, our struggle recognizing the root causes, and the results.
I Googled ‘technology’ and found this at the top, “The application of scientific knowledge for practical purposes, especially in industry.” One thing we’ve lost in most our software technology companies today is the actual science of what we are doing. I don’t know metrics on this, and can only speak from my experience, but you may also have a similar perception: Many of our software developers, even lead architects, aren’t naturally all that scientific in how they view things or think about problems. They have learned through trial and error how to manipulate instructions on the surface of hugely complicated systems to solve problems, but don’t fundamentally understand the system they are building within.
If technology is meant to solve problems using science, and the problems of business are always related to economics, then why is our software not getting faster, cheaper and more functional? Aren’t those the important characteristics of improving technology? Yet we seem to be spending more time, more money and more energy solving a lot of the same problems. Are projects delivered on time? Are they completed within budget? Are the software packages solving your company’s or client’s real problems better than your previous solution? The answer to these questions too often is a resounding, no.
So, how do we make software that is faster, cheaper and more functional? It starts with how we think. Most pitfalls encountered in enterprise systems start with wrong thinking. Wrong thinking leads to quick conclusions, inadequate due diligence, uncorrelated facts, upside-down priorities and logical fallacies. The biggest promoter of this is an industry that continually reinforces poor practices based on the same type of thinking. I myself have fallen into many of these same traps because arguments often look, sound and feel good. It’s modern and sophisticated, but foundationally flawed in a way that most do not discern. What I want to unpack for you is what I’ve discovered are the common pitfalls derived from these hidden flaws.
Stayed tuned and we’ll start exploring specific enterprise system pitfalls in my next article, starting with the pitfall of over abstraction.
About The Author
Mark Loyd
Jonas Chorum

Mark has two passions… technology and the outdoors. Starting his technology career in the late '90s as a software developer for a property management system, he quickly worked his way through the ranks and entered his first leadership position in 2000, managing a team of 5 developers. Twenty years later, having served as COO, CSO, CTO, and now president, Mark leads a talented team of 120 people that follow his passion and vision in making Jonas Chorum a technology leader in the hospitality industry. 

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