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If Elon Musk Was A Hotelier
Posted: 09/25/2020

What if a person of Elon Musk’s character and bravado were to enter the hotel industry? How would they shake things up and presage the next ‘game-changers’ to propel hospitality beyond our current challenges?

Things right now are hard to predict. That is a fact. Trends lack patterns. Strategy is a 6-month viewfinder. Leaders are in a tactical storm. We feel overwhelmed by the unknown and the feeling of “what is next.” 

Over the past six months, this column has focused mostly on hospitality technologies and issues that were triggered by COVID-19. Innovation has flourished during that time, from both established industry technology providers and from startups. At last count I had identified nearly 300 startups in the space since the beginning of the year, some of them with very interesting technologies.

As outlined in our previous article, cleanliness is dominating the headlines within the hotel industry, with a number of press releases on new initiatives from all the major chains. The landscape has transformed quickly, to help keep up with the standards this article will summarise the basic principles of cleaning and sanitisation of guest rooms and how that can be achieved quickly, easily and cost-effectively.

Decreasing Stress
Posted: 09/14/2020

Stress does not come without your invitation. It is self-induced by our perspectives of what is occurring in our lives. We all have stress, and the less of it, the more happiness you experience. Life is about living day to day.

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Enterprise Systems Pitfalls Part I: Intro

by Mark Loyd

Are we getting the economic return we should be with new technology innovation? In this article, I’m starting a series reflecting on common weaknesses in enterprise systems development, and am going to try to unpack as concisely as I can these pitfalls we fall into. We’ll analyze why we stumble into these problems, our struggle recognizing the root causes, and the results.
I Googled ‘technology’ and found this at the top, “The application of scientific knowledge for practical purposes, especially in industry.” One thing we’ve lost in most our software technology companies today is the actual science of what we are doing. I don’t know metrics on this, and can only speak from my experience, but you may also have a similar perception: Many of our software developers, even lead architects, aren’t naturally all that scientific in how they view things or think about problems. They have learned through trial and error how to manipulate instructions on the surface of hugely complicated systems to solve problems, but don’t fundamentally understand the system they are building within.
If technology is meant to solve problems using science, and the problems of business are always related to economics, then why is our software not getting faster, cheaper and more functional? Aren’t those the important characteristics of improving technology? Yet we seem to be spending more time, more money and more energy solving a lot of the same problems. Are projects delivered on time? Are they completed within budget? Are the software packages solving your company’s or client’s real problems better than your previous solution? The answer to these questions too often is a resounding, no.
So, how do we make software that is faster, cheaper and more functional? It starts with how we think. Most pitfalls encountered in enterprise systems start with wrong thinking. Wrong thinking leads to quick conclusions, inadequate due diligence, uncorrelated facts, upside-down priorities and logical fallacies. The biggest promoter of this is an industry that continually reinforces poor practices based on the same type of thinking. I myself have fallen into many of these same traps because arguments often look, sound and feel good. It’s modern and sophisticated, but foundationally flawed in a way that most do not discern. What I want to unpack for you is what I’ve discovered are the common pitfalls derived from these hidden flaws.
Stayed tuned and we’ll start exploring specific enterprise system pitfalls in my next article, starting with the pitfall of over abstraction.
About The Author
Mark Loyd
Jonas Chorum

Mark has two passions… technology and the outdoors. Starting his technology career in the late '90s as a software developer for a property management system, he quickly worked his way through the ranks and entered his first leadership position in 2000, managing a team of 5 developers. Twenty years later, having served as COO, CSO, CTO, and now president, Mark leads a talented team of 120 people that follow his passion and vision in making Jonas Chorum a technology leader in the hospitality industry. 

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