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As we examine and develop new strategies for the changes that we can expect to see in the hospitality industry post-crisis, we are also starting to envision the world beyond the pandemic and to the new normal of radically shifted travel consumer expectations and preferences. The probability of guest technology expectations worldwide significantly changing becomes high as guests prefer a more touchless and fully mobile-enabled hospitality experience post-COVID-19. The future of hospitality has always been mobile–but COVID-19 will accelerate this trend from a nice-to-have to a must-have for hoteliers.

When it comes to leadership today, how do you stay ahead of the competition? How do you innovate in your niche? How can your team think differently when most people hold on tightly to what they know? To have a competitive advantage, it’s all about keeping your eye on the future and looking for opportunities.

Much is unknown as to when, how fast, and how the hotel industry will recover from the coronavirus pandemic. Never has there been more uncertainty around what capabilities and processes hotels will need, when they will need them, or how technology should support them.

The introduction of Instagram Stories and their real-time, ephemeral content has significantly altered the course of our social media experience, especially for the hospitality industry. Since its launch, Instagram Stories have become an integral tool for content discovery, a sense of welcome and comfort, platform engagement and deeper storytelling. With more than 500 million daily active users, Instagram Stories continue to draw in more brands, hungry consumers, and content creators.

Having been brought up in the world of hotelling, and with family and close friends who remain in the space, the last few months have served as the disruption that none of us asked for, but one that nonetheless forced us to pause for perhaps the first time in many years.



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Jon Inge's 2013 Technology Year in Review - CRS

01/16/2014
by Jon Inge
Part 4 of 8 - Check back daily for each section of Jon's Technology Year in Review.
(excerpt from full post - 01/09/14 Siegel Sez Newsletter)
 
To read part one: click here
Part two - Mobile
Part three - GMS

Part 4 - CRS
Despite continued forecasts of their decline GDS and CRS services had a strong year.  Sabre Hospitality picked up Park Hotel Group and renewed contracts with Marriott and Leonardo Hotels, Trust International gained Falkensteiner Hotels & Residences (32 properties), Indonesia’s TAUZIA (13) and Malaysia’s Hospitality Integrated Technology Sdn Bhd (5), and Pegasus added Atahotels (19), Bangkok-based Compass Hospitality (28) and India's Fortune Hotels (37).  Sceptre’s Windsurfer also had a good year, attracting broughtonHOTELS’ 12 properties and being white-labeled by both MSI and
Magnuson Worldwide.
About The Author
Jon Inge

Jon Inge and Associates


Jon Inge is an independent consultant specializing in hotel property level technologies. Jon is a regular contributor to Hospitaity Upgrade and writes a bi-monthly technology newsletter covering technology in the hospitality industry that appears on Hotel-Online.com.

 
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