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People today expect to be connected always and everywhere; sometimes it’s hard to believe that there was a world before smartphones and Wi-Fi. In the time since Wi-Fi became ubiquitous in hotels, apartments, and public spaces, it has fueled the evolution of connectivity in a lot of ways. Just like Maslow’s hierarchy of needs, the most basic needs start at the bottom, and you can’t get to the next level without a strong foundation. 

By now, everyone is aware that hotel giant Marriott International announced on Friday a massive data breach that goes back more than four years and may have affected up to 500 million customers worldwide. 

After two years of preparation, the FlyZoo Hotel — a futuristic property that uses interactive technologies to do everything from greet guests to deliver room service — is ready for business. 

Mobile technology is fast becoming central to the entire travel experience. Consumers are increasingly using their smartphones to research trips, book accommodation, check in at the airport, and access their hotel room. But one of the next big roles mobile has to play in the travel process is mobile payment. The idea of an entirely cashless society might still seem some way off, but mobile payment is gaining popularity. As it becomes more widely used, its fast and frictionless nature will bring benefits before, during and after a trip. 

Digital marketing, also known as internet marketing, plays a significant role to boost hotel website traffic and online bookings. Recently, many big announcements were made in the digital industry, for example when Facebook introduced a new video format for marketers, or when Google announced a board core algorithm. If you are a new hotelier and want to stay ahead in the industry, then you should know what’s going on in the hotel digital marketing industry. 
 



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Jon Inge's 2013 Technology Year in Review - Guest Management Systems

01/15/2014
Part 3 of 8 - Check back daily for each section of Jon's Technology Year in Review.
(excerpt from full post - 01/09/14 Siegel Sez Newsletter)
 
To read part one: click here
To read part two - Mobile: click here
 
Part 3 - GMS 
     Two interesting new developments this year were Indra’s introduction of its exceptionally capable all-in-one Travel Management Suite to the U.S. market (an SAP-based rival to Cenium) and Choice’s launch of its in-house cloud-based GMS to the worldwide market under its new SkyTouch Technology division.  It’ll be interesting to see if Choice has more success with this than Starwood has had with its in-house Galaxy system, but a 5,500-strong installed base with Choice-branded properties is a great place to start.
     Micros continues to dominate the GMS scene with Opera, and its Opera 9 version looks set to continue that trend.  To no-one’s surprise Marriott announced Opera as its standard GMS for all Marriott brands worldwide; Best Western also added it to its list of Preferred Hosted PMS Providers.  Infor continued steady development of its new HMS product and added the 1,295-room Galt House Hotel to its client list.  PAR Springer Miller enhanced its striking Atrio system and added a POS module; ResortSuite added a tablet-based POS to its comprehensive suite.  Agilysys continued development of its second-generation new GMS for release next year while continuing to gain further casino sales for its LMS product.  Northwind celebrated its 35th year in business and added many new features to its Maestro suite, including on-line booking of guest activities and mobile BI functionality. 
     RSI International’s Roomkey received a major boost when Magnuson Hotels named it as the exclusive recommended GMS for its 2,000 independent North American hotels, offered at a minimal fee per occupied room-night. 
     Hetras made a good comeback this year after its recent rewrite and attracted a steady stream of new clients, including independents Hotel Bellevue Kärnten Seeboden (Austria), Stare Miasto (Krakow, Poland) and the Prinz Hotel  (Munich), and the first properties of start-up chains Glow, Ruby Hotels, Aducco Hotels, OKKO Hotels and Scandic’s new HTL brand.

 
To read part one: click here
To read part two - Mobile: click here
About The Author
Jon Inge

Jon Inge and Associates


Jon Inge is an independent consultant specializing in hotel property level technologies. Jon is a regular contributor to Hospitaity Upgrade and writes a bi-monthly technology newsletter covering technology in the hospitality industry that appears on Hotel-Online.com.

 
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