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Time is limited. Once it’s gone, you can’t gain it back. Similarly, once a room goes unsold for a night, it will go unsold forever. There’s no way to recover that loss, because there’s no way to go back in time.
 
Many hotels fight this limitation by trying to sell as many rooms as possible. If all the rooms are completely booked, time no longer becomes a factor. But most don’t have the luxury of being at-capacity every single night. That’s why last-minute booking apps are growing in popularity in the industry, where hotels can make the most of each day. These apps specifically target guests who don’t plan far in advance, seeking accommodations from one week to one minute later.
 
There are several different ways your hotel can benefit from using last-minute booking apps in your business strategy.

IoT is Coming, Jon Snow…
Posted: 05/21/2019

Hospitality is prime for the coming advent of the various devices that make up the Internet of Things. Estimates show the industry now represents 17.5 million rooms worldwide and savvy guests are demanding more personalization and an overall improved guest experience along their connected travel journey and belief is that IoT can bring this to reality. 

The forces driving local search rankings are constantly changing. But recent studies suggest that in 2019, four key factors make up the local search algorithm. 
 
The most significant factor is Google My Business (GMB). If you’re not on it, get on it now.

The robotic revolution in the hospitality industry might seem to have taken a step back. This January, the famously quirky Henn-Na Hotel in Japan fired half of its 243 robot staff. The robotic workforce reportedly irritated guests and frequently broke down.

Think about the moment when you first enter your hotel room. Look around: Does the room tell you anything unique about the hotel where you are staying? Or is it all beige walls and double beds with white covers, and you have to walk back outside and look at the sign on the hotel’s facade to even remember where you are?



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Jon Inge's 2013 Technology Year in Review - Guest Management Systems

01/15/2014
Part 3 of 8 - Check back daily for each section of Jon's Technology Year in Review.
(excerpt from full post - 01/09/14 Siegel Sez Newsletter)
 
To read part one: click here
To read part two - Mobile: click here
 
Part 3 - GMS 
     Two interesting new developments this year were Indra’s introduction of its exceptionally capable all-in-one Travel Management Suite to the U.S. market (an SAP-based rival to Cenium) and Choice’s launch of its in-house cloud-based GMS to the worldwide market under its new SkyTouch Technology division.  It’ll be interesting to see if Choice has more success with this than Starwood has had with its in-house Galaxy system, but a 5,500-strong installed base with Choice-branded properties is a great place to start.
     Micros continues to dominate the GMS scene with Opera, and its Opera 9 version looks set to continue that trend.  To no-one’s surprise Marriott announced Opera as its standard GMS for all Marriott brands worldwide; Best Western also added it to its list of Preferred Hosted PMS Providers.  Infor continued steady development of its new HMS product and added the 1,295-room Galt House Hotel to its client list.  PAR Springer Miller enhanced its striking Atrio system and added a POS module; ResortSuite added a tablet-based POS to its comprehensive suite.  Agilysys continued development of its second-generation new GMS for release next year while continuing to gain further casino sales for its LMS product.  Northwind celebrated its 35th year in business and added many new features to its Maestro suite, including on-line booking of guest activities and mobile BI functionality. 
     RSI International’s Roomkey received a major boost when Magnuson Hotels named it as the exclusive recommended GMS for its 2,000 independent North American hotels, offered at a minimal fee per occupied room-night. 
     Hetras made a good comeback this year after its recent rewrite and attracted a steady stream of new clients, including independents Hotel Bellevue Kärnten Seeboden (Austria), Stare Miasto (Krakow, Poland) and the Prinz Hotel  (Munich), and the first properties of start-up chains Glow, Ruby Hotels, Aducco Hotels, OKKO Hotels and Scandic’s new HTL brand.

 
To read part one: click here
To read part two - Mobile: click here
About The Author
Jon Inge

Jon Inge and Associates


Jon Inge is an independent consultant specializing in hotel property level technologies. Jon is a regular contributor to Hospitaity Upgrade and writes a bi-monthly technology newsletter covering technology in the hospitality industry that appears on Hotel-Online.com.

 
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