Tech Talk

Recent posts

Enterprise System Pitfalls: Summary
Today I’m wrapping up a series of posts on the broad topic of Enterprise System Pitfalls. In this series, my hope was to help shed light on the primary problems that cause us to miss budgets, fall short on capabilities, or completely fail when implementing an enterprise system. 

The Year in Review
 
As 2019 comes to a close, it’s time to count our blessings. One of mine has been the privilege (and fun!) of being able to reach out to so many interesting companies and get them to tell me what they’re doing that’s different, disruptive, and game-changing. The list of things I have to write about in future columns has only gotten longer in the nine months since I started writing this column.

Sustainable Innovation
 
Sustainability can yield multiple benefits to hotels. Saving energy and water yields direct cost savings. Revenue can be generated by guests who prefer to deal with businesses that minimize their environmental impact. And many would argue that conserving scarce resources is simply the right thing to do.

Meetings Innovation
 
The sale and delivery of groups and meetings is perhaps the most significant and under-automated functions for many hotels. Even though groups often account for 30% to 60% of revenue, most group bookings are still handled manually for most if not all of steps, as they move from a meeting planner’s research to a confirmed booking.

The biggest enemy to any system is complexity. In a system of inputs and outputs, such as an enterprise system, more complexity means more parts are used in interaction with inputs to create the outputs. Every part that must be built and maintained costs time and money



want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.

x
 

Jon Inge's 2013 Technology Year in Review - Guest Management Systems

01/15/2014
by Jon Inge
Part 3 of 8 - Check back daily for each section of Jon's Technology Year in Review.
(excerpt from full post - 01/09/14 Siegel Sez Newsletter)
 
To read part one: click here
To read part two - Mobile: click here
 
Part 3 - GMS 
     Two interesting new developments this year were Indra’s introduction of its exceptionally capable all-in-one Travel Management Suite to the U.S. market (an SAP-based rival to Cenium) and Choice’s launch of its in-house cloud-based GMS to the worldwide market under its new SkyTouch Technology division.  It’ll be interesting to see if Choice has more success with this than Starwood has had with its in-house Galaxy system, but a 5,500-strong installed base with Choice-branded properties is a great place to start.
     Micros continues to dominate the GMS scene with Opera, and its Opera 9 version looks set to continue that trend.  To no-one’s surprise Marriott announced Opera as its standard GMS for all Marriott brands worldwide; Best Western also added it to its list of Preferred Hosted PMS Providers.  Infor continued steady development of its new HMS product and added the 1,295-room Galt House Hotel to its client list.  PAR Springer Miller enhanced its striking Atrio system and added a POS module; ResortSuite added a tablet-based POS to its comprehensive suite.  Agilysys continued development of its second-generation new GMS for release next year while continuing to gain further casino sales for its LMS product.  Northwind celebrated its 35th year in business and added many new features to its Maestro suite, including on-line booking of guest activities and mobile BI functionality. 
     RSI International’s Roomkey received a major boost when Magnuson Hotels named it as the exclusive recommended GMS for its 2,000 independent North American hotels, offered at a minimal fee per occupied room-night. 
     Hetras made a good comeback this year after its recent rewrite and attracted a steady stream of new clients, including independents Hotel Bellevue K√§rnten Seeboden (Austria), Stare Miasto (Krakow, Poland) and the Prinz Hotel  (Munich), and the first properties of start-up chains Glow, Ruby Hotels, Aducco Hotels, OKKO Hotels and Scandic’s new HTL brand.

 
To read part one: click here
To read part two - Mobile: click here
About The Author
Jon Inge

Jon Inge and Associates


Jon Inge is an independent consultant specializing in hotel property level technologies. Jon is a regular contributor to Hospitaity Upgrade and writes a bi-monthly technology newsletter covering technology in the hospitality industry that appears on Hotel-Online.com.

 
Comments
Blog post currently doesn't have any comments.
Leave comment



 Security code