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Think about the moment when you first enter your hotel room. Look around: Does the room tell you anything unique about the hotel where you are staying? Or is it all beige walls and double beds with white covers, and you have to walk back outside and look at the sign on the hotel’s facade to even remember where you are?

Hotel guests commonly bring multiple devices with them during their stay. However, many hotel environments don’t provide easy access to charging outlets. This situation can lead to a guest feeling more than inconvenienced. A recent survey found almost 90 percent of people "felt panic" when their phone battery dropped to 20 percent or below.

Spam is one of the major problems that most hotel website owners face on regular basis. It is a bad practice used by spammers to persuade the page rank of a site.

GBTA recently partnered with AccorHotels to conduct a study investigating the role of loyalty in managed travel programs in Europe with the goal of understanding how loyalty programs currently fit within company travel policy and what opportunities may exist in the future.

People today expect to be connected always and everywhere; sometimes it’s hard to believe that there was a world before smartphones and Wi-Fi. In the time since Wi-Fi became ubiquitous in hotels, apartments, and public spaces, it has fueled the evolution of connectivity in a lot of ways. Just like Maslow’s hierarchy of needs, the most basic needs start at the bottom, and you can’t get to the next level without a strong foundation. 



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Jon Inge's 2013 Technology Year in Review - Mobile

01/14/2014
Part 2 of 8 - Check back daily for each section of Jon's Technology Year in Review.
(excerpt from full post - 01/09/14 Siegel Sez Newsletter
 
To read part one: click here
Part 1 - Mobile
The sound and fury surrounding “mobile everywhere” has signified nothing much more than a flurry of apps spreading existing functionality across more convenient devices, putting even more strain on overloaded WiFi networks.
 
     The expanding role of mobile technology continued to be a hot theme all year.  Most chains and several independent properties launched or improved their own guest-facing apps for booking and loyalty program management, and many vendors added to the range of useful apps for hotel management and staff. 
     Mobile check-in/check-out became more widely available, but is still not common.  Marriott added mobile check-in to its loyalty app on an international basis, and Scandic Hotels implemented Ariane Systems’ digital check-out via smart phone or computer at all its hotels.  MICROS Systems’ OPERA 9 Front Desk Mobile went into beta with Dolce’s Aspen Meadows Resort and PAR Springer-Miller announced a suite of mobile hospitality apps beginning with SMS|Host Anywhere.  Protel Hotelsoftware upgraded its Mobile Hotelsoftware Protel for iPad, and iTesso’s i4Guests app took personalization a step further by integrating with hotel GMSs to let guests select their own guestroom from real-time floor plans.
     Meeting planning and communications became easier with apps such as Digital Alchemy’s XpressGuide conference communication tool and Wyndham Jade’s RoomLogic room block manager.  Las Vegas Sands deployed QuickMobile’s SnapApp across all of its properties to develop custom apps for event customers.
     On the F&B front tablet-based POS systems are everywhere.  Revel added chip-and-pin to its iPad-based POS, and NCR’s new Mobile Pay app lets diners browse their bill, re-order menu items, alert their server, complete surveys and pay, all on a smartphone.  Blynk launched tablet-based E-Menu apps for restaurants, bars, cafes and lounges, ReServe Interactive released its Table iQ table management application for tablets, and MICROS released its mTablet mobile device and mStation stand.
     Bringing BI to the phone, NORTHWIND announced a Mobile Business Intelligence System for its Maestro GMS, and Agilysys released its Insight Mobile Manager dashboard.
     iRiS announced its Lobby interactive digital concierge and a multilingual spa application for tablets.  LOCATEL launched its Mobility range of mobile applications, including Lobby and In Room Companion modules.  For guestroom management Optii Solutions Keeper housekeeping app found new clients, Quadriga announced a new mobile app for housekeeping, CMS Hospitality redesigned its GuestCentrix HKeep app and released a new GuestCentrix Mbar app for mini-bar management.  Swisscom and LG Electronics developed a “Bring Your Own Content” application that lets guests mirror and share their own devices’ content to the TV screen.
 
To read part one: click here 
About The Author
Jon Inge

Jon Inge and Associates


Jon Inge is an independent consultant specializing in hotel property level technologies. Jon is a regular contributor to Hospitaity Upgrade and writes a bi-monthly technology newsletter covering technology in the hospitality industry that appears on Hotel-Online.com.

 
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