Tech Talk

Recent posts

As we examine and develop new strategies for the changes that we can expect to see in the hospitality industry post-crisis, we are also starting to envision the world beyond the pandemic and to the new normal of radically shifted travel consumer expectations and preferences. The probability of guest technology expectations worldwide significantly changing becomes high as guests prefer a more touchless and fully mobile-enabled hospitality experience post-COVID-19. The future of hospitality has always been mobile–but COVID-19 will accelerate this trend from a nice-to-have to a must-have for hoteliers.

When it comes to leadership today, how do you stay ahead of the competition? How do you innovate in your niche? How can your team think differently when most people hold on tightly to what they know? To have a competitive advantage, it’s all about keeping your eye on the future and looking for opportunities.

Much is unknown as to when, how fast, and how the hotel industry will recover from the coronavirus pandemic. Never has there been more uncertainty around what capabilities and processes hotels will need, when they will need them, or how technology should support them.

The introduction of Instagram Stories and their real-time, ephemeral content has significantly altered the course of our social media experience, especially for the hospitality industry. Since its launch, Instagram Stories have become an integral tool for content discovery, a sense of welcome and comfort, platform engagement and deeper storytelling. With more than 500 million daily active users, Instagram Stories continue to draw in more brands, hungry consumers, and content creators.

Having been brought up in the world of hotelling, and with family and close friends who remain in the space, the last few months have served as the disruption that none of us asked for, but one that nonetheless forced us to pause for perhaps the first time in many years.



want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.

x
 

Jon Inge's 2013 Technology Year in Review - Mobile

01/14/2014
by Jon Inge
Part 2 of 8 - Check back daily for each section of Jon's Technology Year in Review.
(excerpt from full post - 01/09/14 Siegel Sez Newsletter
 
To read part one: click here
Part 1 - Mobile
The sound and fury surrounding “mobile everywhere” has signified nothing much more than a flurry of apps spreading existing functionality across more convenient devices, putting even more strain on overloaded WiFi networks.
 
     The expanding role of mobile technology continued to be a hot theme all year.  Most chains and several independent properties launched or improved their own guest-facing apps for booking and loyalty program management, and many vendors added to the range of useful apps for hotel management and staff. 
     Mobile check-in/check-out became more widely available, but is still not common.  Marriott added mobile check-in to its loyalty app on an international basis, and Scandic Hotels implemented Ariane Systems’ digital check-out via smart phone or computer at all its hotels.  MICROS Systems’ OPERA 9 Front Desk Mobile went into beta with Dolce’s Aspen Meadows Resort and PAR Springer-Miller announced a suite of mobile hospitality apps beginning with SMS|Host Anywhere.  Protel Hotelsoftware upgraded its Mobile Hotelsoftware Protel for iPad, and iTesso’s i4Guests app took personalization a step further by integrating with hotel GMSs to let guests select their own guestroom from real-time floor plans.
     Meeting planning and communications became easier with apps such as Digital Alchemy’s XpressGuide conference communication tool and Wyndham Jade’s RoomLogic room block manager.  Las Vegas Sands deployed QuickMobile’s SnapApp across all of its properties to develop custom apps for event customers.
     On the F&B front tablet-based POS systems are everywhere.  Revel added chip-and-pin to its iPad-based POS, and NCR’s new Mobile Pay app lets diners browse their bill, re-order menu items, alert their server, complete surveys and pay, all on a smartphone.  Blynk launched tablet-based E-Menu apps for restaurants, bars, cafes and lounges, ReServe Interactive released its Table iQ table management application for tablets, and MICROS released its mTablet mobile device and mStation stand.
     Bringing BI to the phone, NORTHWIND announced a Mobile Business Intelligence System for its Maestro GMS, and Agilysys released its Insight Mobile Manager dashboard.
     iRiS announced its Lobby interactive digital concierge and a multilingual spa application for tablets.  LOCATEL launched its Mobility range of mobile applications, including Lobby and In Room Companion modules.  For guestroom management Optii Solutions Keeper housekeeping app found new clients, Quadriga announced a new mobile app for housekeeping, CMS Hospitality redesigned its GuestCentrix HKeep app and released a new GuestCentrix Mbar app for mini-bar management.  Swisscom and LG Electronics developed a “Bring Your Own Content” application that lets guests mirror and share their own devices’ content to the TV screen.
 
To read part one: click here 
About The Author
Jon Inge

Jon Inge and Associates


Jon Inge is an independent consultant specializing in hotel property level technologies. Jon is a regular contributor to Hospitaity Upgrade and writes a bi-monthly technology newsletter covering technology in the hospitality industry that appears on Hotel-Online.com.

 
Comments
Blog post currently doesn't have any comments.
Leave comment



 Security code