Tech Talk

Recent posts

Think about the moment when you first enter your hotel room. Look around: Does the room tell you anything unique about the hotel where you are staying? Or is it all beige walls and double beds with white covers, and you have to walk back outside and look at the sign on the hotel’s facade to even remember where you are?

Hotel guests commonly bring multiple devices with them during their stay. However, many hotel environments don’t provide easy access to charging outlets. This situation can lead to a guest feeling more than inconvenienced. A recent survey found almost 90 percent of people "felt panic" when their phone battery dropped to 20 percent or below.

Spam is one of the major problems that most hotel website owners face on regular basis. It is a bad practice used by spammers to persuade the page rank of a site.

GBTA recently partnered with AccorHotels to conduct a study investigating the role of loyalty in managed travel programs in Europe with the goal of understanding how loyalty programs currently fit within company travel policy and what opportunities may exist in the future.

People today expect to be connected always and everywhere; sometimes it’s hard to believe that there was a world before smartphones and Wi-Fi. In the time since Wi-Fi became ubiquitous in hotels, apartments, and public spaces, it has fueled the evolution of connectivity in a lot of ways. Just like Maslow’s hierarchy of needs, the most basic needs start at the bottom, and you can’t get to the next level without a strong foundation. 



want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.

x
 

Jon Inge's 2013 Technology Year in Review - RFID and Multiproperty Installs

01/21/2014
Part 7 of 8 - Check back daily for each section of Jon's Technology Year in Review.
(excerpt from full post - 01/09/14 Siegel Sez Newsletter)
 
To read part one: click here
Part two - Mobile
Part three - GMS
Part four - CRS
Part five - Distribution
Part six - Integration and Marketing
 
Part 7 - RFID
     Another technology that’s no longer controversial, RFID has become the standard for new guestroom door locks for its convenience and reliability.  Its other highly successful hotel usage has been in speeding and enhancing the management of uniform and linen inventories, as witness InvoTech Systems’ string of orders this year from the Santa Ana Star Casino (Albuquerque), Four Winds Casinos, the InterContinental Buckhead Atlanta, Ho Tram Beach Resort (Vietnam), the New York Palace (Manhattan), the Trump National Doral Miami, Gila River Casinos, Wind Creek Wetumpka Casino and Hotel, the Hyatt Regency Houston and Hyatt's Andaz Maui at Wailea.
 
- Multi-property installs
    As usual, many vendors landed significant multi-property orders from clients looking to standardize their operations as much as possible.  These included (in alphabetical order):
  • Aptech: Noble House Hotels & Resorts (17 properties), Concord Hospitality (90 properties)
  • Blynk: The Park Group (12 properties in India)
  • Elite Meetings International: MGM Resorts International (SpeedRFP for mgmresorts.com and 15 hotels)
  • eRevMax’s RateTiger: JJW Hotels (23 of its European hotels), Louvre Hotel Group’s Premiere Class, Campanile and Kyriad brands, Leonardo Hotels (20 properties).
  • hotel SystemsPro: Stonebridge Companies (hotel SalesPro in 47 properties), North Central Group (hotel SalesPro in 31 sites), Strand Development Company (hotel SalesPro in 36 hotels), Red Lion Hotels (hotel ServicePro at 27 properties), Gateway Hospitality Group (hotel ServicePro at 18 properties)
  • IDeaS: Orient-Express Hotels (most of its portfolio), Anantara Hotels, Resorts & Spas (23 hotels and resorts)
  • Lanyon: NH Hoteles, Kimpton Hotels & Restaurants, Jumeirah Group, Larkspur Hotels and Onyx-Hospitality.  
  • M3 Accounting + Analytics: Davidson Hotels & Resorts  (46-hotel portfolio)
  • MICROS’ Opera: Marriott (worldwide), Morgans Hotel Group (13 hotels), Outrigger (full enterprise) 
  • MICROS’ Simphony POS: InterContinental Hotels Group (61 UK hotels), Compass Group – USA (multiple business divisions) 
  • Newmarket: Colwen Hotels (23 ;properties for Delphi.fdc)
  • Quadriga: Concorde Hotels & Resorts (25), Sofitel (26 properties in EMEA), Restel (9 hotels in Finland).  Quadriga’s Personal Media Network mobile application also won HTNG’s “Most Innovative Technology Award 2012” at HTNG’s North American conference.
  • RateGain: ONYX Hospitality Group (33 properties)
  • ReviewPro: Kempinski (80 hotels)
  • Systems Associates: Starwood Vacation Ownership (SynergyMMS maintenance management in all villa resort properties)
  • TrustYou: Quebec Hotel Association (900-plus hotels)
  • ZDirect: GrandStay Hospitality (ZMail in 34 properties)

 Accor also implemented a Salesforce.com-based application called ANAIS (Accor New Application for Integrated Sales) for its 700 salespersons across the world.

About The Author
Jon Inge

Jon Inge and Associates


Jon Inge is an independent consultant specializing in hotel property level technologies. Jon is a regular contributor to Hospitaity Upgrade and writes a bi-monthly technology newsletter covering technology in the hospitality industry that appears on Hotel-Online.com.

 
Comments
Blog post currently doesn't have any comments.
Leave comment



 Security code