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People today expect to be connected always and everywhere; sometimes it’s hard to believe that there was a world before smartphones and Wi-Fi. In the time since Wi-Fi became ubiquitous in hotels, apartments, and public spaces, it has fueled the evolution of connectivity in a lot of ways. Just like Maslow’s hierarchy of needs, the most basic needs start at the bottom, and you can’t get to the next level without a strong foundation. 

By now, everyone is aware that hotel giant Marriott International announced on Friday a massive data breach that goes back more than four years and may have affected up to 500 million customers worldwide. 

After two years of preparation, the FlyZoo Hotel — a futuristic property that uses interactive technologies to do everything from greet guests to deliver room service — is ready for business. 

Mobile technology is fast becoming central to the entire travel experience. Consumers are increasingly using their smartphones to research trips, book accommodation, check in at the airport, and access their hotel room. But one of the next big roles mobile has to play in the travel process is mobile payment. The idea of an entirely cashless society might still seem some way off, but mobile payment is gaining popularity. As it becomes more widely used, its fast and frictionless nature will bring benefits before, during and after a trip. 

Digital marketing, also known as internet marketing, plays a significant role to boost hotel website traffic and online bookings. Recently, many big announcements were made in the digital industry, for example when Facebook introduced a new video format for marketers, or when Google announced a board core algorithm. If you are a new hotelier and want to stay ahead in the industry, then you should know what’s going on in the hotel digital marketing industry. 
 



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Jon Inge's 2013 Technology Year in Review - RFID and Multiproperty Installs

01/21/2014
Part 7 of 8 - Check back daily for each section of Jon's Technology Year in Review.
(excerpt from full post - 01/09/14 Siegel Sez Newsletter)
 
To read part one: click here
Part two - Mobile
Part three - GMS
Part four - CRS
Part five - Distribution
Part six - Integration and Marketing
 
Part 7 - RFID
     Another technology that’s no longer controversial, RFID has become the standard for new guestroom door locks for its convenience and reliability.  Its other highly successful hotel usage has been in speeding and enhancing the management of uniform and linen inventories, as witness InvoTech Systems’ string of orders this year from the Santa Ana Star Casino (Albuquerque), Four Winds Casinos, the InterContinental Buckhead Atlanta, Ho Tram Beach Resort (Vietnam), the New York Palace (Manhattan), the Trump National Doral Miami, Gila River Casinos, Wind Creek Wetumpka Casino and Hotel, the Hyatt Regency Houston and Hyatt's Andaz Maui at Wailea.
 
- Multi-property installs
    As usual, many vendors landed significant multi-property orders from clients looking to standardize their operations as much as possible.  These included (in alphabetical order):
  • Aptech: Noble House Hotels & Resorts (17 properties), Concord Hospitality (90 properties)
  • Blynk: The Park Group (12 properties in India)
  • Elite Meetings International: MGM Resorts International (SpeedRFP for mgmresorts.com and 15 hotels)
  • eRevMax’s RateTiger: JJW Hotels (23 of its European hotels), Louvre Hotel Group’s Premiere Class, Campanile and Kyriad brands, Leonardo Hotels (20 properties).
  • hotel SystemsPro: Stonebridge Companies (hotel SalesPro in 47 properties), North Central Group (hotel SalesPro in 31 sites), Strand Development Company (hotel SalesPro in 36 hotels), Red Lion Hotels (hotel ServicePro at 27 properties), Gateway Hospitality Group (hotel ServicePro at 18 properties)
  • IDeaS: Orient-Express Hotels (most of its portfolio), Anantara Hotels, Resorts & Spas (23 hotels and resorts)
  • Lanyon: NH Hoteles, Kimpton Hotels & Restaurants, Jumeirah Group, Larkspur Hotels and Onyx-Hospitality.  
  • M3 Accounting + Analytics: Davidson Hotels & Resorts  (46-hotel portfolio)
  • MICROS’ Opera: Marriott (worldwide), Morgans Hotel Group (13 hotels), Outrigger (full enterprise) 
  • MICROS’ Simphony POS: InterContinental Hotels Group (61 UK hotels), Compass Group – USA (multiple business divisions) 
  • Newmarket: Colwen Hotels (23 ;properties for Delphi.fdc)
  • Quadriga: Concorde Hotels & Resorts (25), Sofitel (26 properties in EMEA), Restel (9 hotels in Finland).  Quadriga’s Personal Media Network mobile application also won HTNG’s “Most Innovative Technology Award 2012” at HTNG’s North American conference.
  • RateGain: ONYX Hospitality Group (33 properties)
  • ReviewPro: Kempinski (80 hotels)
  • Systems Associates: Starwood Vacation Ownership (SynergyMMS maintenance management in all villa resort properties)
  • TrustYou: Quebec Hotel Association (900-plus hotels)
  • ZDirect: GrandStay Hospitality (ZMail in 34 properties)

 Accor also implemented a Salesforce.com-based application called ANAIS (Accor New Application for Integrated Sales) for its 700 salespersons across the world.

About The Author
Jon Inge

Jon Inge and Associates


Jon Inge is an independent consultant specializing in hotel property level technologies. Jon is a regular contributor to Hospitaity Upgrade and writes a bi-monthly technology newsletter covering technology in the hospitality industry that appears on Hotel-Online.com.

 
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