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If Elon Musk Was A Hotelier
Posted: 09/25/2020

What if a person of Elon Musk’s character and bravado were to enter the hotel industry? How would they shake things up and presage the next ‘game-changers’ to propel hospitality beyond our current challenges?

Things right now are hard to predict. That is a fact. Trends lack patterns. Strategy is a 6-month viewfinder. Leaders are in a tactical storm. We feel overwhelmed by the unknown and the feeling of “what is next.” 

Over the past six months, this column has focused mostly on hospitality technologies and issues that were triggered by COVID-19. Innovation has flourished during that time, from both established industry technology providers and from startups. At last count I had identified nearly 300 startups in the space since the beginning of the year, some of them with very interesting technologies.

As outlined in our previous article, cleanliness is dominating the headlines within the hotel industry, with a number of press releases on new initiatives from all the major chains. The landscape has transformed quickly, to help keep up with the standards this article will summarise the basic principles of cleaning and sanitisation of guest rooms and how that can be achieved quickly, easily and cost-effectively.

Decreasing Stress
Posted: 09/14/2020

Stress does not come without your invitation. It is self-induced by our perspectives of what is occurring in our lives. We all have stress, and the less of it, the more happiness you experience. Life is about living day to day.



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Jon Inge's 2013 Technology Year in Review - RFID and Multiproperty Installs

01/21/2014
by Jon Inge
Part 7 of 8 - Check back daily for each section of Jon's Technology Year in Review.
(excerpt from full post - 01/09/14 Siegel Sez Newsletter)
 
To read part one: click here
Part two - Mobile
Part three - GMS
Part four - CRS
Part five - Distribution
Part six - Integration and Marketing
 
Part 7 - RFID
     Another technology that’s no longer controversial, RFID has become the standard for new guestroom door locks for its convenience and reliability.  Its other highly successful hotel usage has been in speeding and enhancing the management of uniform and linen inventories, as witness InvoTech Systems’ string of orders this year from the Santa Ana Star Casino (Albuquerque), Four Winds Casinos, the InterContinental Buckhead Atlanta, Ho Tram Beach Resort (Vietnam), the New York Palace (Manhattan), the Trump National Doral Miami, Gila River Casinos, Wind Creek Wetumpka Casino and Hotel, the Hyatt Regency Houston and Hyatt's Andaz Maui at Wailea.
 
- Multi-property installs
    As usual, many vendors landed significant multi-property orders from clients looking to standardize their operations as much as possible.  These included (in alphabetical order):
  • Aptech: Noble House Hotels & Resorts (17 properties), Concord Hospitality (90 properties)
  • Blynk: The Park Group (12 properties in India)
  • Elite Meetings International: MGM Resorts International (SpeedRFP for mgmresorts.com and 15 hotels)
  • eRevMax’s RateTiger: JJW Hotels (23 of its European hotels), Louvre Hotel Group’s Premiere Class, Campanile and Kyriad brands, Leonardo Hotels (20 properties).
  • hotel SystemsPro: Stonebridge Companies (hotel SalesPro in 47 properties), North Central Group (hotel SalesPro in 31 sites), Strand Development Company (hotel SalesPro in 36 hotels), Red Lion Hotels (hotel ServicePro at 27 properties), Gateway Hospitality Group (hotel ServicePro at 18 properties)
  • IDeaS: Orient-Express Hotels (most of its portfolio), Anantara Hotels, Resorts & Spas (23 hotels and resorts)
  • Lanyon: NH Hoteles, Kimpton Hotels & Restaurants, Jumeirah Group, Larkspur Hotels and Onyx-Hospitality.  
  • M3 Accounting + Analytics: Davidson Hotels & Resorts  (46-hotel portfolio)
  • MICROS’ Opera: Marriott (worldwide), Morgans Hotel Group (13 hotels), Outrigger (full enterprise) 
  • MICROS’ Simphony POS: InterContinental Hotels Group (61 UK hotels), Compass Group – USA (multiple business divisions) 
  • Newmarket: Colwen Hotels (23 ;properties for Delphi.fdc)
  • Quadriga: Concorde Hotels & Resorts (25), Sofitel (26 properties in EMEA), Restel (9 hotels in Finland).  Quadriga’s Personal Media Network mobile application also won HTNG’s “Most Innovative Technology Award 2012” at HTNG’s North American conference.
  • RateGain: ONYX Hospitality Group (33 properties)
  • ReviewPro: Kempinski (80 hotels)
  • Systems Associates: Starwood Vacation Ownership (SynergyMMS maintenance management in all villa resort properties)
  • TrustYou: Quebec Hotel Association (900-plus hotels)
  • ZDirect: GrandStay Hospitality (ZMail in 34 properties)

 Accor also implemented a Salesforce.com-based application called ANAIS (Accor New Application for Integrated Sales) for its 700 salespersons across the world.

About The Author
Jon Inge

Jon Inge and Associates


Jon Inge is an independent consultant specializing in hotel property level technologies. Jon is a regular contributor to Hospitaity Upgrade and writes a bi-monthly technology newsletter covering technology in the hospitality industry that appears on Hotel-Online.com.

 
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