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Time is limited. Once it’s gone, you can’t gain it back. Similarly, once a room goes unsold for a night, it will go unsold forever. There’s no way to recover that loss, because there’s no way to go back in time.
 
Many hotels fight this limitation by trying to sell as many rooms as possible. If all the rooms are completely booked, time no longer becomes a factor. But most don’t have the luxury of being at-capacity every single night. That’s why last-minute booking apps are growing in popularity in the industry, where hotels can make the most of each day. These apps specifically target guests who don’t plan far in advance, seeking accommodations from one week to one minute later.
 
There are several different ways your hotel can benefit from using last-minute booking apps in your business strategy.

IoT is Coming, Jon Snow…
Posted: 05/21/2019

Hospitality is prime for the coming advent of the various devices that make up the Internet of Things. Estimates show the industry now represents 17.5 million rooms worldwide and savvy guests are demanding more personalization and an overall improved guest experience along their connected travel journey and belief is that IoT can bring this to reality. 

The forces driving local search rankings are constantly changing. But recent studies suggest that in 2019, four key factors make up the local search algorithm. 
 
The most significant factor is Google My Business (GMB). If you’re not on it, get on it now.

The robotic revolution in the hospitality industry might seem to have taken a step back. This January, the famously quirky Henn-Na Hotel in Japan fired half of its 243 robot staff. The robotic workforce reportedly irritated guests and frequently broke down.

Think about the moment when you first enter your hotel room. Look around: Does the room tell you anything unique about the hotel where you are staying? Or is it all beige walls and double beds with white covers, and you have to walk back outside and look at the sign on the hotel’s facade to even remember where you are?



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Jon Inge's 2013 Technology Year in Review - RFID and Multiproperty Installs

01/21/2014
Part 7 of 8 - Check back daily for each section of Jon's Technology Year in Review.
(excerpt from full post - 01/09/14 Siegel Sez Newsletter)
 
To read part one: click here
Part two - Mobile
Part three - GMS
Part four - CRS
Part five - Distribution
Part six - Integration and Marketing
 
Part 7 - RFID
     Another technology that’s no longer controversial, RFID has become the standard for new guestroom door locks for its convenience and reliability.  Its other highly successful hotel usage has been in speeding and enhancing the management of uniform and linen inventories, as witness InvoTech Systems’ string of orders this year from the Santa Ana Star Casino (Albuquerque), Four Winds Casinos, the InterContinental Buckhead Atlanta, Ho Tram Beach Resort (Vietnam), the New York Palace (Manhattan), the Trump National Doral Miami, Gila River Casinos, Wind Creek Wetumpka Casino and Hotel, the Hyatt Regency Houston and Hyatt's Andaz Maui at Wailea.
 
- Multi-property installs
    As usual, many vendors landed significant multi-property orders from clients looking to standardize their operations as much as possible.  These included (in alphabetical order):
  • Aptech: Noble House Hotels & Resorts (17 properties), Concord Hospitality (90 properties)
  • Blynk: The Park Group (12 properties in India)
  • Elite Meetings International: MGM Resorts International (SpeedRFP for mgmresorts.com and 15 hotels)
  • eRevMax’s RateTiger: JJW Hotels (23 of its European hotels), Louvre Hotel Group’s Premiere Class, Campanile and Kyriad brands, Leonardo Hotels (20 properties).
  • hotel SystemsPro: Stonebridge Companies (hotel SalesPro in 47 properties), North Central Group (hotel SalesPro in 31 sites), Strand Development Company (hotel SalesPro in 36 hotels), Red Lion Hotels (hotel ServicePro at 27 properties), Gateway Hospitality Group (hotel ServicePro at 18 properties)
  • IDeaS: Orient-Express Hotels (most of its portfolio), Anantara Hotels, Resorts & Spas (23 hotels and resorts)
  • Lanyon: NH Hoteles, Kimpton Hotels & Restaurants, Jumeirah Group, Larkspur Hotels and Onyx-Hospitality.  
  • M3 Accounting + Analytics: Davidson Hotels & Resorts  (46-hotel portfolio)
  • MICROS’ Opera: Marriott (worldwide), Morgans Hotel Group (13 hotels), Outrigger (full enterprise) 
  • MICROS’ Simphony POS: InterContinental Hotels Group (61 UK hotels), Compass Group – USA (multiple business divisions) 
  • Newmarket: Colwen Hotels (23 ;properties for Delphi.fdc)
  • Quadriga: Concorde Hotels & Resorts (25), Sofitel (26 properties in EMEA), Restel (9 hotels in Finland).  Quadriga’s Personal Media Network mobile application also won HTNG’s “Most Innovative Technology Award 2012” at HTNG’s North American conference.
  • RateGain: ONYX Hospitality Group (33 properties)
  • ReviewPro: Kempinski (80 hotels)
  • Systems Associates: Starwood Vacation Ownership (SynergyMMS maintenance management in all villa resort properties)
  • TrustYou: Quebec Hotel Association (900-plus hotels)
  • ZDirect: GrandStay Hospitality (ZMail in 34 properties)

 Accor also implemented a Salesforce.com-based application called ANAIS (Accor New Application for Integrated Sales) for its 700 salespersons across the world.

About The Author
Jon Inge

Jon Inge and Associates


Jon Inge is an independent consultant specializing in hotel property level technologies. Jon is a regular contributor to Hospitaity Upgrade and writes a bi-monthly technology newsletter covering technology in the hospitality industry that appears on Hotel-Online.com.

 
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