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I continue with the third part in my series on enterprise system pitfalls and now discuss the problem of what I call the infrastructure imbalance. I have two previous posts that introduce the topic of pitfalls of enterprise systems and discuss the pitfall of over abstraction.

Today I continue my series on enterprise system pitfalls and discuss the problem of over abstraction. Be sure to read my previous post which lays the foundation for this series.

Are we getting the economic return we should be with new technology innovation? In this article, I’m starting a series reflecting on common weaknesses in enterprise systems development, and am going to try to unpack as concisely as I can these pitfalls we fall into.  We’ll analyze why we stumble into these problems, our struggle recognizing the root causes, and the results.

HU talks with Bob Diachenko, the cybersecurity expert who discovered the breach, about steps hotels can take to prevent data incidents

A groundbreaking new report by the Urban Land Institute in Washington, D.C. explores sustainability in the hospitality industry and examines ways in which hotels are incorporating eco-friendly best practices into both operations and construction. The study includes insights from leading hotel owners, developers and investors.



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Jon Inge's 2013 Technology Year in Review - RFID and Multiproperty Installs

01/21/2014
by Jon Inge
Part 7 of 8 - Check back daily for each section of Jon's Technology Year in Review.
(excerpt from full post - 01/09/14 Siegel Sez Newsletter)
 
To read part one: click here
Part two - Mobile
Part three - GMS
Part four - CRS
Part five - Distribution
Part six - Integration and Marketing
 
Part 7 - RFID
     Another technology that’s no longer controversial, RFID has become the standard for new guestroom door locks for its convenience and reliability.  Its other highly successful hotel usage has been in speeding and enhancing the management of uniform and linen inventories, as witness InvoTech Systems’ string of orders this year from the Santa Ana Star Casino (Albuquerque), Four Winds Casinos, the InterContinental Buckhead Atlanta, Ho Tram Beach Resort (Vietnam), the New York Palace (Manhattan), the Trump National Doral Miami, Gila River Casinos, Wind Creek Wetumpka Casino and Hotel, the Hyatt Regency Houston and Hyatt's Andaz Maui at Wailea.
 
- Multi-property installs
    As usual, many vendors landed significant multi-property orders from clients looking to standardize their operations as much as possible.  These included (in alphabetical order):
  • Aptech: Noble House Hotels & Resorts (17 properties), Concord Hospitality (90 properties)
  • Blynk: The Park Group (12 properties in India)
  • Elite Meetings International: MGM Resorts International (SpeedRFP for mgmresorts.com and 15 hotels)
  • eRevMax’s RateTiger: JJW Hotels (23 of its European hotels), Louvre Hotel Group’s Premiere Class, Campanile and Kyriad brands, Leonardo Hotels (20 properties).
  • hotel SystemsPro: Stonebridge Companies (hotel SalesPro in 47 properties), North Central Group (hotel SalesPro in 31 sites), Strand Development Company (hotel SalesPro in 36 hotels), Red Lion Hotels (hotel ServicePro at 27 properties), Gateway Hospitality Group (hotel ServicePro at 18 properties)
  • IDeaS: Orient-Express Hotels (most of its portfolio), Anantara Hotels, Resorts & Spas (23 hotels and resorts)
  • Lanyon: NH Hoteles, Kimpton Hotels & Restaurants, Jumeirah Group, Larkspur Hotels and Onyx-Hospitality.  
  • M3 Accounting + Analytics: Davidson Hotels & Resorts  (46-hotel portfolio)
  • MICROS’ Opera: Marriott (worldwide), Morgans Hotel Group (13 hotels), Outrigger (full enterprise) 
  • MICROS’ Simphony POS: InterContinental Hotels Group (61 UK hotels), Compass Group – USA (multiple business divisions) 
  • Newmarket: Colwen Hotels (23 ;properties for Delphi.fdc)
  • Quadriga: Concorde Hotels & Resorts (25), Sofitel (26 properties in EMEA), Restel (9 hotels in Finland).  Quadriga’s Personal Media Network mobile application also won HTNG’s “Most Innovative Technology Award 2012” at HTNG’s North American conference.
  • RateGain: ONYX Hospitality Group (33 properties)
  • ReviewPro: Kempinski (80 hotels)
  • Systems Associates: Starwood Vacation Ownership (SynergyMMS maintenance management in all villa resort properties)
  • TrustYou: Quebec Hotel Association (900-plus hotels)
  • ZDirect: GrandStay Hospitality (ZMail in 34 properties)

 Accor also implemented a Salesforce.com-based application called ANAIS (Accor New Application for Integrated Sales) for its 700 salespersons across the world.

About The Author
Jon Inge

Jon Inge and Associates


Jon Inge is an independent consultant specializing in hotel property level technologies. Jon is a regular contributor to Hospitaity Upgrade and writes a bi-monthly technology newsletter covering technology in the hospitality industry that appears on Hotel-Online.com.

 
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