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IoT is Coming, Jon Snow…
Posted: 05/21/2019

Hospitality is prime for the coming advent of the various devices that make up the Internet of Things. Estimates show the industry now represents 17.5 million rooms worldwide and savvy guests are demanding more personalization and an overall improved guest experience along their connected travel journey and belief is that IoT can bring this to reality. 

The forces driving local search rankings are constantly changing. But recent studies suggest that in 2019, four key factors make up the local search algorithm. 
 
The most significant factor is Google My Business (GMB). If you’re not on it, get on it now.

The robotic revolution in the hospitality industry might seem to have taken a step back. This January, the famously quirky Henn-Na Hotel in Japan fired half of its 243 robot staff. The robotic workforce reportedly irritated guests and frequently broke down.

Think about the moment when you first enter your hotel room. Look around: Does the room tell you anything unique about the hotel where you are staying? Or is it all beige walls and double beds with white covers, and you have to walk back outside and look at the sign on the hotel’s facade to even remember where you are?

Hotel guests commonly bring multiple devices with them during their stay. However, many hotel environments don’t provide easy access to charging outlets. This situation can lead to a guest feeling more than inconvenienced. A recent survey found almost 90 percent of people "felt panic" when their phone battery dropped to 20 percent or below.



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Jon Inge's 2013 Technology Year in Review

01/10/2014
Part 1 of 8 - Check back daily for each section of Jon's Technology Year in Review.
(excerpt from full post - 01/09/14 Siegel Sez Newsletter
 

     It’s been an odd year.  Apart from Indra’s bringing its successful and comprehensive TMS system to the US market and Choice launching its proprietary GMS onto the open market under the SkyTouch name, no major new systems have appeared.  The sound and fury surrounding “mobile everywhere” has signified nothing much more than a flurry of apps spreading existing functionality across more convenient devices, putting even more strain on overloaded WiFi networks.  There have certainly been many interesting developments across the board, but these have tended to be incremental rather than game-changing.  Probably the biggest news of the year was Amadeus’ takeover of Newmarket, which may indicate a potential shake up in the established order of vendors, and this is discussed more below.
     One topic that received little coverage this year was that of cloud-based systems, indicating that it’s no longer controversial.  Some GMSs and many utility applications are available only as remotely-hosted systems, but pretty much every one on the market can now be configured that way for properties that don’t want to look after their own servers.  Some remote sites with poor communications will still be better off with an on-premise system, but the reliability and data availability of cloud-hosted systems is now proven.  The decision on whether or not to use them has become one of balancing long-term costs against greater security and peace of mind.
     The great WiFi debate also seems to have cooled off, at least towards the end of the year.  There’ll always be pressure on hotels to provide more bandwidth for guest use, but it does seem to be becoming more acceptable to charge for higher-demand uses such as streaming video.  Charging for basic access to check e-mail, however, is increasingly unacceptable to todays’ travelers, and charge-for-all-access hold-outs will face very strong pressure to either drop the charge altogether or to wrap it into room rates to make it inconspicuous.
     Hospitality made it into the wider press world again this year, not (thankfully) for guestroom door lock security issues but in the much more positive sense of creating jobs and showing strong growth.  “Inc.” magazine emphasized the largely unrecognized contribution of the hospitality industry to the country’s economic recovery through increased hiring, with four hospitality companies included in its survey of the top 100 companies for job creation from 2008 to 2011. The magazine also recognized Sceptre Hospitality Resources, UniFocus and The Rainmaker Group in its Inc. 5000 list of the nation's fastest-growing private companies.  Excellent work!
About The Author
Jon Inge

Jon Inge and Associates


Jon Inge is an independent consultant specializing in hotel property level technologies. Jon is a regular contributor to Hospitaity Upgrade and writes a bi-monthly technology newsletter covering technology in the hospitality industry that appears on Hotel-Online.com.

 
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