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Think about the moment when you first enter your hotel room. Look around: Does the room tell you anything unique about the hotel where you are staying? Or is it all beige walls and double beds with white covers, and you have to walk back outside and look at the sign on the hotel’s facade to even remember where you are?

Hotel guests commonly bring multiple devices with them during their stay. However, many hotel environments don’t provide easy access to charging outlets. This situation can lead to a guest feeling more than inconvenienced. A recent survey found almost 90 percent of people "felt panic" when their phone battery dropped to 20 percent or below.

Spam is one of the major problems that most hotel website owners face on regular basis. It is a bad practice used by spammers to persuade the page rank of a site.

GBTA recently partnered with AccorHotels to conduct a study investigating the role of loyalty in managed travel programs in Europe with the goal of understanding how loyalty programs currently fit within company travel policy and what opportunities may exist in the future.

People today expect to be connected always and everywhere; sometimes it’s hard to believe that there was a world before smartphones and Wi-Fi. In the time since Wi-Fi became ubiquitous in hotels, apartments, and public spaces, it has fueled the evolution of connectivity in a lot of ways. Just like Maslow’s hierarchy of needs, the most basic needs start at the bottom, and you can’t get to the next level without a strong foundation. 



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It's Like Knight and Day

01/11/2016

When you think about encouraging your team to fully participate and collaborate, have you supported the effort both symbolically and environmentally? Take King Arthur and the Knights of the Round Table, for instance. King Arthur did away with the long [conference] table and replaced it with a round one. He knew that to achieve the unity he desired, he could not seat some people in privileged up-table positions where he could hear them and others at the opposite end where they would have to shout to be heard as that only resulted in a divisive court, struggling for status.

If you want access to the pooled knowledge of your team to take advantage of the experience that lives within it, put everyone at equal distances around your table – both symbolically and practically – successfully creating an environment where everyone feels welcome to share their ideas.

The Lesson: As a leader, you must be transparent, making space for people to both listen and to share their concerns, ideas and questions – with you and with each other. Invite them to be part of the conversation, having a seat at the table. What is one thing you can do this week to help everyone on the team feel like a valuable member of the team? It could be as simple as a seating arrangement!
About The Author
Renie Cavallari
Chief Instigating Officer
Aspire Marketing


Renie Cavallari is the chief instigating officer with Aspire Marketing. She can be reached at renie@aspiremarketing.com.

 
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