By continuing to browse the Hospitality Upgrade website, you accept the use of cookies for the purpose of analyzing and measuring website traffic, frequency and browsing.
Follow us on:
In case you hadn’t notice, there is a subtle revolution going on in how people identify themselves. You may have experienced this at airport security checkpoints or boarding gates, where the Transportation Security Administration, Delta Airlines, American Airlines and others have been testing face readers. I admit it was a bit disconcerting when I walked up to the pre-check security checkpoint at O’Hare shortly before COVID, started to present my driver’s license and boarding pass, and was told “you can put those away and go right through” … especially since I had never pre-registered. I can only guess that they had matched the photo they had from my Global Entry membership, or maybe my passport, with a list of departing passengers for that day.
The difference between thriving and surviving is as vast as its impact on our life. When we are thriving, we are in a creative, engaged mindset. We see abundance and tend to be open to achieving more of what we want in our work, relationships and lives.
Even before the start of the pandemic, digital key and mobile check-in solutions were already fast becoming mainstream technologies thanks to the instant convenience that guests can receive. Add to that the advantages of enhancing social distancing and reduced surface contact that the technology offers, and it becomes clear why mobile check-in and digital key services are now experiencing unprecedented adoption rates in hotel markets around the world.
For years, hotels have tinkered with every aspect of the guest arrival process, trying to improve service and engagement and offer guests more choice. Few efforts have truly been successful, however. Mobile apps typically apply only to loyalty program members and only a minority use them regularly. Kiosks have been tested for decades but few have achieved much usage except in front-desk-less hotels. Mobile key was much heralded when Starwood launched it in 2014 and has been copied by most major brands, but with few exceptions, guest usage (where offered) remains in single-digit percentages.
Power is an interesting thing. With it, you can make a tremendous impact relatively easily. Understanding that impact is what makes some leaders "Super Heroes" and others "Super Duds"!
Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.
Book4Time: @Book4Time's CEO @rsholanki saw more hotels endorsing the cloud as the platform of choice for most systems with the exception of PMS. #HITEC
Eleven Wireless: Grow your guest Internet revenue (even when you offer a free plan); learn how in @ElevenBiz blog series: http://bit.ly/MonetizeYourInternet
Enseo: @Enseo introduced its advanced Guest Carried Device and Guest Enabled Media technology featuring Netflix, Pandora, and more! Contact us today at sales@enseo.com!
FCS Computer Systems: Shine a light on #hospitality efficiency & guest satisfaction using FCS Rainbow solutions: http://goo.gl/nqIbUI
Flip.to: Who do your guests trust more, ads or their friends? If you think their friends, well you're right, so go talk to Flip.to #MassiveROI #4real
Guest-tek: Heavy foot traffic, record demos and mobile everything - #HITEC 2014 may have ended, but @Guesttek our booth is always open
iTesso: Score a FREE pinball machine for your property when you implement Itesso's Cloud-native integrated PMS/CRS Solution: http://ites.so/Pnbl2014
Kaba: Mobility across all solutions was the #HITECtakeaway. Many demoed @KabaLodging’s new Mobile Key Access http://tinyurl.com/n5whkju #Saflok #ILCO
Knowcross: For a true hospitality upgrade use Knowcross: http://www.knowcross.com/products.htm Follow us @KNOWACROSS
Merchant Link: EMV is coming, are you ready for it? Do you know what EMV is? @MerchantLink #SecurityandFraud
NAVIS: Knowing guest preferences & behaviors to speak with them in a unique message. @NavisNow #HITECtakeaway http://tinyurl.com/mjocz49 #NAVISReach
NEC: Running your business on outdated tech isn’t safe. Don't avoid an upgrade. #UC offers an affordable solution. http://blog.necam.com/bid/198680/Is-Your-Business-at-Risk-Running-an-Outdated-PBX via @NEC
Nor1: Great seeing friends and colleagues at HITEC/ROC - Nor1's engaging travelers in real time for incremental revenue was a hit!
Rainmaker: @RainmakerGroup proven profit optimization at #HITEC reveals fit revenues for hoteliers. Get your revenues in shape! http://bit.ly/TV8ysM
Shift4: @Shift4Corp #HITEC takeaway: EMV is not the answer to stop breaches. #P2PE and #tokenization are. http://ow.ly/z9ErT
Sonifi: Thank you @HospUpgrade, #SiegelSez and cool vid crew! Great @HITEC video w/ our CEO Mike Ribero in @SONIFI booth. Up next - SONIFI Silicon Valley Innovation Lab!
VingCard Elsafe: Why sacrifice #security for design & convenience? Take guest safety and #hotel style one step further with Allure by VingCard: http://bit.ly/1qXh1c0
ZDirect: Featured at #HITEC - Boost profits & increase Loyalty at your hotel with Marketing Automation tools by @ZDirect. Learn more at Zdirect.com.