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This week I want to address an important issue for the hospitality industry, albeit one that technologists have not historically had on their radar. They can potentially play a significant role in addressing the issue, which is human trafficking, and more specifically sex trafficking.
In my last column, I reviewed some key trends in autonomous mobile robotics for hotels, and dove into three categories of delivery robots in more detail – room delivery, food delivery, and heavy-lift robots. This week I will round out the topic with several other robot types and applications, as well as general guidance for evaluating, acquiring, and adopting mobile autonomous robotics. If you have not yet read part one, I recommend going back and doing so before continuing below, as some of the introductory material is important background to what follows.
With the arrival of warmer weather and summer fast approaching, hospitality operators are gearing up for another pool season. This year, technology is at the forefront of driving booking revenue and taking operational efficiency to the next level. Modern technology platforms (such as hospitality’s newest technology category – the Property Experience Management System or PXMS) are providing brand new capabilities that unlock new strategies and approaches to filling the pool with satisfied guests.
In the past few years, hotels and restaurants have grown into hubs for entertainment, leisure, and human connection. In an effort to best serve their guests, operators have begun rethinking their technological investments and working to adapt to recent shifts in consumer preference and operations. To ensure that guests have the best on-site experience possible, brands are increasingly looking to new technologies to make their experiences more convenient and comfortable. Advanced property management systems (PMS) and point-of-sale (POS) systems can increase operational and staff efficiency, while also meeting changing customer expectations for a high-value but relatively low-touch experience.
This week I will return to a topic I have covered before, because it has, within the last 12 to 18 months, become one of the hottest-growth categories in hospitality technology. That topic is autonomous mobile robots – specifically, ones that can move around the facility as well as perform specific tasks. Many of these products were launched pre-Covid but were often seen at the time as more of a marketing gimmick than a legitimate operational solution.
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Book4Time: @Book4Time's CEO @rsholanki saw more hotels endorsing the cloud as the platform of choice for most systems with the exception of PMS. #HITEC
Eleven Wireless: Grow your guest Internet revenue (even when you offer a free plan); learn how in @ElevenBiz blog series: http://bit.ly/MonetizeYourInternet
Enseo: @Enseo introduced its advanced Guest Carried Device and Guest Enabled Media technology featuring Netflix, Pandora, and more! Contact us today at sales@enseo.com!
FCS Computer Systems: Shine a light on #hospitality efficiency & guest satisfaction using FCS Rainbow solutions: http://goo.gl/nqIbUI
Flip.to: Who do your guests trust more, ads or their friends? If you think their friends, well you're right, so go talk to Flip.to #MassiveROI #4real
Guest-tek: Heavy foot traffic, record demos and mobile everything - #HITEC 2014 may have ended, but @Guesttek our booth is always open
iTesso: Score a FREE pinball machine for your property when you implement Itesso's Cloud-native integrated PMS/CRS Solution: http://ites.so/Pnbl2014
Kaba: Mobility across all solutions was the #HITECtakeaway. Many demoed @KabaLodging’s new Mobile Key Access http://tinyurl.com/n5whkju #Saflok #ILCO
Knowcross: For a true hospitality upgrade use Knowcross: http://www.knowcross.com/products.htm Follow us @KNOWACROSS
Merchant Link: EMV is coming, are you ready for it? Do you know what EMV is? @MerchantLink #SecurityandFraud
NAVIS: Knowing guest preferences & behaviors to speak with them in a unique message. @NavisNow #HITECtakeaway http://tinyurl.com/mjocz49 #NAVISReach
NEC: Running your business on outdated tech isn’t safe. Don't avoid an upgrade. #UC offers an affordable solution. http://blog.necam.com/bid/198680/Is-Your-Business-at-Risk-Running-an-Outdated-PBX via @NEC
Nor1: Great seeing friends and colleagues at HITEC/ROC - Nor1's engaging travelers in real time for incremental revenue was a hit!
Rainmaker: @RainmakerGroup proven profit optimization at #HITEC reveals fit revenues for hoteliers. Get your revenues in shape! http://bit.ly/TV8ysM
Shift4: @Shift4Corp #HITEC takeaway: EMV is not the answer to stop breaches. #P2PE and #tokenization are. http://ow.ly/z9ErT
Sonifi: Thank you @HospUpgrade, #SiegelSez and cool vid crew! Great @HITEC video w/ our CEO Mike Ribero in @SONIFI booth. Up next - SONIFI Silicon Valley Innovation Lab!
VingCard Elsafe: Why sacrifice #security for design & convenience? Take guest safety and #hotel style one step further with Allure by VingCard: http://bit.ly/1qXh1c0
ZDirect: Featured at #HITEC - Boost profits & increase Loyalty at your hotel with Marketing Automation tools by @ZDirect. Learn more at Zdirect.com.