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IoT is Coming, Jon Snow…
Posted: 05/21/2019

Hospitality is prime for the coming advent of the various devices that make up the Internet of Things. Estimates show the industry now represents 17.5 million rooms worldwide and savvy guests are demanding more personalization and an overall improved guest experience along their connected travel journey and belief is that IoT can bring this to reality. 

The forces driving local search rankings are constantly changing. But recent studies suggest that in 2019, four key factors make up the local search algorithm. 
 
The most significant factor is Google My Business (GMB). If you’re not on it, get on it now.

The robotic revolution in the hospitality industry might seem to have taken a step back. This January, the famously quirky Henn-Na Hotel in Japan fired half of its 243 robot staff. The robotic workforce reportedly irritated guests and frequently broke down.

Think about the moment when you first enter your hotel room. Look around: Does the room tell you anything unique about the hotel where you are staying? Or is it all beige walls and double beds with white covers, and you have to walk back outside and look at the sign on the hotel’s facade to even remember where you are?

Hotel guests commonly bring multiple devices with them during their stay. However, many hotel environments don’t provide easy access to charging outlets. This situation can lead to a guest feeling more than inconvenienced. A recent survey found almost 90 percent of people "felt panic" when their phone battery dropped to 20 percent or below.



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Thoughts on HITEC 2015: Hospitality's Halley's Comet

07/10/2015

With HITEC 2015 as my assigned topic, I have little choice but to start off selfishly:  this year’s gathering in Austin was the site of my induction into the HFTP International Hall of Fame. That experience meant a great deal to me – the Hall of Fame is the honor of a lifetime for someone who has spent almost that long working in hospitality technology. That said, there is still the larger issue of what HITEC 2015 meant to me as a rank-and-file attendee. As always, this year’s event aligned rather smartly with what I think is the enduring meaning of HITEC – it’s a touchstone of certainty in an uncertain world. For example:

1. At HITEC, I know that bad things can happen to good technicians as a direct result of the plethora of vendor-sponsored social opportunities. There’s drinking with music (dancing optional), drinking without music (dancing still optional), reunion drinking, insincere drinking, competitive drinking, I-found-a-drink-coupon drinking, and, of course, the ever-popular expensive restaurant meal surrounded by vendor/client trysts at every table drinking. Technicians may not get out much but when we do, watch out… and the last one home has to wear the same outfit to tomorrow’s sessions, and go directly to item #2 below. 

2. At HITEC, there’s always a bright star the morning after. Our friends at Infor have figured out what the real basic human need at HITEC is, and have filled it by populating their booth first thing in the morning with rich coffee offerings, talented baristas and fabulous (though somewhat heavy in a tote bag) coffee mugs, all of which are available at the hospitality industry’s very favorite price: complimentary. Sometimes I can’t help but feel bad for Infor, seeing all those pie-eyed attendees in their booth first thing in the morning. Sure, they will all tell you that they will sign a big contract if you give them a tall low-fat latte with a vanilla shot, but you know that’s just the caffeine-deprivation talking.  They drink up and then scatter like vampires caught out at dawn.     

In fair disclosure I must point out that as a result of Infor’s largesse over the years, my kitchen boasts travel mugs (service for sixteen), a drawer full of branded potato chip bag clips and one extra giant Infor coffee mug that holds two dozen of their Infor pens. If I can convince them to come out with logoed silverware, I’ll have the complete Infor Kitchen of Tomorrow. Thank you again, Infor, and see you in New Orleans at HITEC 2016, first thing each morning. I promise I’ll sign a big contract then.   

3. At HITEC, it’s always Christmas in June. Giveaway goodies are everywhere – and not just at the Infor booth.  There is a sort of scavenger-hunt mentality that seems to kick in automatically, and you compulsively begin to stock up on items that serve little or no function. I’m the worst – I slip into a hoarding frenzy, as though the world were in danger of an imminent crap shortage. I came home with a set of beer coozies; I don’t know why. I have a plastic rainbow spring; I don’t know why. I have hair bandanas even though I don’t have hair; I don’t know why. I have two unidentified things that look expensive and plug in; I don’t know why. Overall, I’d say it was a pretty successful year.  

So there you have it.  HITEC is boisterous, bustling and energetic.  It gives us a chance to renew old acquaintances, make new contacts, feel the pulse of the industry and share our appreciation for this very specialized, very wonderful industry in which we work.  HITEC is hospitality’s Halley’s Comet – constant in its return, an ever-bright reminder of the possibilities outside our own finite existence.     

About The Author
Michael Schubach




Michael Schubach is a regular contributor to Hospitality Upgrade.

 
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