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A groundbreaking new report by the Urban Land Institute in Washington, D.C. explores sustainability in the hospitality industry and examines ways in which hotels are incorporating eco-friendly best practices into both operations and construction. The study includes insights from leading hotel owners, developers and investors.

Every hotel owner wants to know how he can increase the traffic to the website, and at the same time, boost direct bookings. The key to accomplish both the objectives is to design a site that is accessible even to disabled people. It will not only improve the usability for all types of visitors, but it will also improve your market penetration. Designing ADA website is also very imperative to prevent legitimate complications. In addition to this, an ADA feature will aid in improving the website performance in search engines.

The underappreciated city of Minneapolis served as host for the 2019 edition of HITEC (produced by HFTP) which wrapped up its most recent four-day run on June 20, 2019. In the days and weeks leading up to the event, meeting solicitations and party invites filled my inbox at a growth rate any VC or entrepreneur would envy. As a first-timer to this international hospitality technology behemoth, it became apparent that HITEC actually begins a few weeks prior to when that first request or invitation lands in your over-stuffed inbox.

Time is limited. Once it’s gone, you can’t gain it back. Similarly, once a room goes unsold for a night, it will go unsold forever. There’s no way to recover that loss, because there’s no way to go back in time.
Many hotels fight this limitation by trying to sell as many rooms as possible. If all the rooms are completely booked, time no longer becomes a factor. But most don’t have the luxury of being at-capacity every single night. That’s why last-minute booking apps are growing in popularity in the industry, where hotels can make the most of each day. These apps specifically target guests who don’t plan far in advance, seeking accommodations from one week to one minute later.
There are several different ways your hotel can benefit from using last-minute booking apps in your business strategy.

IoT is Coming, Jon Snow…
Posted: 05/21/2019

Hospitality is prime for the coming advent of the various devices that make up the Internet of Things. Estimates show the industry now represents 17.5 million rooms worldwide and savvy guests are demanding more personalization and an overall improved guest experience along their connected travel journey and belief is that IoT can bring this to reality. 

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Independents Day: Rise of Independent Hotels Sets off Industry Fireworks

Last year was a pivotal one for independent hotels, per STR, an American company that tracks supply and demand data for multiple market sectors, which revealed that these ‘un-branded’ properties had greater overall average daily rate (ADR) and revenue per available room (RevPAR) than their branded hotel brethren. Expedia, Inc. dug deep into its Q1 2017 data to shed light on the continued rise of independents in 2017, and offer tips for independent properties to best leverage this momentum.

For Q1 2017, Expedia data shows independents continued to excel on ADR growth versus branded properties, and in addition, travelers spent more per night at independent hotels than at branded properties during the time. Independent properties not only averaged higher ADRs than branded properties, but the ADR growth for independents has also doubled the pace of branded ADRs since Q1 2014. 
“Online marketplaces have helped independent hotels gain access to a global travel audience, and insight tools, that in the past, were more exclusively advantages for brands,” said Mark Morrison, Expedia’s vice president of owner services. “Couple this with the massive rise in desire for travel and experiences among both international and domestic travelers, and the ease with which travelers can now discover and book hotels, and we’re seeing a democratization based on visibility, quality, unique selling attributes, and traveler needs.”
Independents Trends in Major Markets
The top volume destinations for independents, based on room nights, in Q1 2017 were Las Vegas, Manhattan, Miami, Orlando and Los Angeles. These markets reveal trends in independent growth:
• Las Vegas independent properties saw fast-growing ADRs up more than 10 percent year-over-year (YOY), driven by international customers, who have a 25 percent higher ADR versus domestic travelers. 
• Manhattan similarly paced well in ADRs, with average prices up low single digits YOY, while branded properties saw a low single digits decline in prices.
• Miami properties saw a notable decline in cancellation rates (more than 10 percent YOY), and hoteliers filled rooms well in advance of stays, with an average booking window of almost 30 days.
• Orlando also saw an increase in booking window average, along with a decline in cancellation rates of five percent YOY.
• Los Angeles independents showed ADR growth of more than five percent, which is more than double that of branded properties.
Independents Soaring in Small Markets Too
Smaller markets are also booming for independents. Top growing independent destinations for Q1 2017, with a minimum of 5,000 room night stays, were:
• Central Valley North, Calif. – an increase of nearly 110 percent YOY
• Rochester, Minn. – up just around 80 percent YOY
• Prescott, Ariz. – up nearly 75 percent YOY
• Kauai, Hawaii – an almost 65 percent increase YOY
• Charlottesville, Va. – up just around 65 percent YOY
The International Appeal of Independents
Independent properties also attract travelers from around the world, a trend that is likely attributable to global marketplace accessibility. For top volume markets, with the exception of Las Vegas, independents had equal or greater share of international visitors than branded properties in Q1 2017. 
For top volume U.S. markets, independent properties have seen a surge in business from Switzerland (nearly 50 percent growth YOY), Israel (up almost 25 percent YOY), Canada (up nearly 20 percent), Netherlands (more than 15 percent growth), and Finland (up more than 10 percent), with the EMEA region bringing in a greater than 40 percent share of inbound business.
• Las Vegas: More than 15 percent of travelers for independents come from international markets, with Canada, U.K., South Korea, Japan and Germany leading.
• Manhattan: Nearly 35 percent are international travelers, with top five markets being U.K., Canada, Germany, Japan and Australia.
• Miami: More than 25 percent of visitors are coming internationally, led by Canada, Brazil, Sweden, Germany and U.K.
• Orlando: 20 percent of independent guests are international, with Brazil, Canada, U.K., Sweden and Japan leading the charge.
• Los Angeles: International travelers also make up nearly 20 percent for this market, led by Canada, Japan, Australia, South Korea and U.K.
“In the month since opening our doors and working with Expedia as our exclusive global OTA partner, we’ve seen bookings every single day, and from a diverse global customer base. Half of the bookings from Expedia have come from international markets, which have resulted in longer stays, and lengths of stay are outpacing competitive hotels in our market,” said Ian Schrager, owner of recently opened PUBLIC in New York City. “I am used to dealing with the best and brightest. When we evaluated our options, we picked Expedia to be our exclusive OTA partner and we are absolutely delighted with our relationship and our decision.”
Independent Properties Attract Mobile-Savvy Consumers
One perhaps unexpected insight: mobile share of room nights grew roughly 15 percent YOY for independent properties in Q1 2017, with volume growth via mobile up nearly 25 percent YOY. Mobile demand growth for independents YOY in Q1 2017 outpaced branded in four of the five top volume markets:
• Las Vegas: 25 percent growth for independents; 15 percent for branded
• Orlando: just over 25 percent growth for independents; nearly 10 percent for branded
• Los Angeles: just over 25 percent growth for independents; 35 percent for branded
• Manhattan: just over 10 percent growth for independents; nearly 10 percent for branded
• Miami: just over 25 percent growth for independents; nearly 25 percent for branded
An even greater growth disparity was present in top growth small markets:
• Central Valley North, Calif.: 2X growth for independents; 45 percent for branded
• Rochester, Minn.: around 1.5 times growth for independents; nearly 30 percent for branded
• Prescott, Ariz.: nearly 1.5 times growth for independents; just over 25 percent for branded
• Kauai, Hawaii: almost 90 percent growth for independents; almost 60 percent for branded
• Charlottesville, Va.: 60 percent growth for independents; nearly 10 percent for branded
And the Winners Are…
When looking at individual properties, incredible growth can be seen based on demand growth for properties that generated minimum 1,000 room nights in both 2015 and 2016. The big winners, all exceeding 250 percent growth YOY per property, are: 
• Vacation Inn Phoenix in Phoenix, Ariz.
• Graduate Charlottesville in Charlottesville, Va.
• Tidelands Caribbean Hotel and Suite in Ocean City, Md.
• Majestic View Lodge at Zion National Park in Utah
• Nautilus, a Sixty Hotel in Miami, Fla.
“Our growth is a classic example of understanding supply and demand in addition to using the tools at hand. Expedia Analytics has been key to anticipating current and upcoming market trends. We’ve adjusted our planning strategies accordingly and that has been imperative for our growth. For example, once we identified the down trend for our market, we could move forward with a more competitive pricing strategy that utilized all of the Expedia tools, such as package. Information is powerful!” said Humberto Soriano, director of revenue management for Nautilus, a Sixty Hotel in Miami.
Tips for Independents to Maximize Growth Using OTAs
Expedia works with thousands of independent hotels across the U.S. and around the world to help them maximize their demand and revenue, and is sharing the below tips for independents based on its key hotel partner learnings:
1. Personalize your Property
There are numerous ways that hotels can stand out from their competitors and attract more looks and books – and they will benefit from telling their unique story. Expedia offers a variety of tools that help properties stand out in the marketplace:
• Value Add Promotions allows hotels to better promote and differentiate their property by highlighting unique amenities and offerings that enhance a traveler’s stay, from free Wi-Fi, parking, or breakfast, to late checkouts and other value propositions.
• With Points of Interest, properties can customize local landmarks, activities and attractions near them, to provide extra incentive and information for potential customers. 
• Independent hotel and small chain partners offering Members Only Deals, which are standalone hotel discounts available only to customers who are registered for Expedia’s loyalty program and logged into Expedia sites or shopping on Expedia mobile apps, are seeing big gains in demand, with triple digit increases in the first quarter of 2017, growing faster than non-Members rooms.
2. Utilize the Technology
One of the greatest advantages of working with Expedia, beyond demand, is the technology, tools and insights the company provides its partners. The Expedia Partner Central (EPC) partner portal allows properties to maximize their revenue, while automating everything from competitive insight to revenue management. As a technology first company, Expedia understands the burden for independent properties to keep up with technology, so the company continuously listens to its customers, tests-and-learns on new solutions, and brings new tools to EPC that help hotels manage their business, reputation and revenue.
3. Leverage Package Offerings
Package bookings, combined hotel, airfare and/or car bookings, have higher ADRs, longer lengths of stays and booking windows, and have less cancellations than standalone bookings. Properties should understand and leverage package offerings for their area, and be sure to take advantage of the many benefits they bring to hotels.
4. Stand out from the Crowd
Most independents can’t compare to the marketing muscle of brands, but with simple pay-per-click advertising offerings like TravelAds, offered through Expedia Media Solutions, lodging partners on average have a measurable 11:1 ROI on investment. It’s a great way to drive demand during off or shoulder seasons, or periods of lower occupancy. In addition, Sell Tonight can help offload last minute inventory to maximize occupancy. 
*Numbers are based on Expedia data
About The Author
Mark Morrison
Vice President, Owner Strategies and Services
Expedia, Inc.

Mark Morrison is the vice president of owner strategy and services at Expedia, Inc. 

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