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A great deal has been written over the years about the viability of moving a hotel’s property-management system (PMS) to the cloud to take advantage of the latest technologies, but hoteliers need to realize that it’s not the only viable option. All platforms have advantages, including self-hosted, private cloud and on-premise solutions that leverage the latest mobile, contact free and web-based technologies. Independent operators can still enhance the digital guest experience, support personalized and mobile check-in, deploy contact free technologies, and secure hotel/guest data even if their PMS does not reside in the cloud. It should not be a question of “Cloud or On Premise?” but rather “Does the PMS solve your business objectives in both technology and service?”

Much has been written in the mainstream hospitality press about the challenges COVID-19 has presented to the industry. Hotels are in more pain than at any time in our memories. Because of the extensive media coverage, I won’t dwell on this topic further in what is primarily a technology column. But it’s the background for this week’s column, and so merits acknowledgement.

Are You All In?
Posted: 07/27/2020

Imagine everyone in your organization engaged, aligned, and performing to their potential. Imagine everyone playing “All In.”

Great organizations have synergy. Their culture allows them to play to a rhythm at a different tempo than the average organization. How do you get that at your organization?

Many front-line hospitality workers rely on tips for a significant part of their paychecks. If not for tips, many hotel associates who serve as waitstaff, bartenders, housekeepers, bell staff, concierges and pool attendants would soon be looking for other jobs. This is a regional issue: in most of Asia and Europe, staff get higher base pay, and tips are either not expected at all, or are truly discretionary. But in the U.S., Canada, Britain and other countries, tips are an important reality, and one that’s not likely to change anytime soon.

As somebody who’s helped to grow a company from 13 people to nearly a thousand, I know very well the excitement that comes with having a mindset focused entirely on growth. Every newly acquired customer, every new office and every milestone means the gap between you and your nearest competitor is that much bigger and that much harder to overtake.



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Are You All In?

by Renie Cavallari




Imagine everyone in your organization engaged, aligned and performing to their potential. Imagine everyone playing “All In.”

Great organizations have synergy. Their culture allows them to play to a rhythm at a different tempo than the average organization. How do you get that at your organization?

Consider these:

1. If you aren’t all in, no one else will be. Be a fanatically engaged leader.


2. Today - more than ever - people want to be inspired through progress and positivity. Be their hope. Shine the light so they can see what is possible in the future.


3. Help each person understand how their work and contributions matter. Be specific. No position is more or less valuable as it takes a village. Make sure your villagers know they are valued. Every job is a patch in the patchwork.


4. We become our environment. If your culture isn’t healthy, fix it now! Don’t worry about how solid your strategies are because they won’t matter. Your best hope is that your competition is a bigger mess than you are…and hope is not a strategy.


5. Focus on what matters most. Do the important stuff first.


6. If you aren’t coaching your people, please know they aren’t operating at their full potential and capacity. Growth in your people directly equates to growth in your organization’s performance.


7. Stay agile. Holding on to what you know limits you. Surround yourself with smart people. Read more. Get your mind thinking. Smart leaders spend time thinking and preparing.


8. Replace the pukers and non-performers. Get rid of them. They slow you down and the market is too competitive to have people on your team throwing the race.


9. Think:

  • People (Stop accepting mediocrity)
  • Environment (Culture is the secret sauce)
  • Focus (2 great strategies are better than 5 average ones)
  • Execution (Don’t try and do everything. You’ll end up doing nothing)


10. Enjoy the journey. Find time every day to be grateful. The energy you push out is the energy you receive so if you aren’t feeling it … you aren’t giving it! And remember, it could be a lot worse! Promise!


Check out the Leadership Development page here.
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About The Author
Renie Cavallari
Chief Instigating Officer
Aspire Marketing


Renie Cavallari is the chief instigating officer with Aspire Marketing. She can be reached at renie@aspiremarketing.com.

If you would like me to talk to your team via a free Zoom conversation on how to move from scarcity and fear to resilience and power, please reach out to me at renie@poweredbyaspire.com . We are here to help!

Check out The Little Guide to Shining here. 

 
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