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Three Mistakes Hotels Are Making with Wi-Fi
Posted: 09/18/2023

Wi-Fi is now like the foundation for your hotel: if it’s not solid, it can jeopardize everything.
Your HSIA network has to deliver the performance and experience your guests demand; Wi-Fi has evolved from being an amenity to a necessity and key driver of guest satisfaction.
In the converged world, all your systems for business operations depend on a solid and secure Wi-Fi network. Without it, nothing else works properly—your staff and systems will struggle, and you will waste precious time, money, and resources trying to recover.
Here are three things you may be doing that put you and your Wi-Fi network at risk, and what you should do instead.

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Definitely Doug 9/15/23: Experience Matters!
Posted: 09/15/2023

Hotels are usually the first thing a traveler books within a destination. And hotels usually know that destination better than anyone else (or any website) a guest might consult. But are hotels connecting the dots?

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Definitely Doug 8/25/23: Check It Off the List!
Posted: 08/25/2023

This week I will cover software that goes under various descriptions, including quality assurance, audit, and checklist management. It includes anything that involves a standard list of things that someone needs to perform or verify. In hospitality, this is still an emerging field, but is growing very rapidly.

Between 2020-2022, traveler adoptions fluctuated drastically due to the lockdowns, the impact of the variants, and the vaccination schedule. As the pandemic is behind us and people start to travel in 2023, one question is on every practitioner’s mind: What are the traveler’s current expectations and preferences in the post-pandemic world?

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Definitely Doug 8/11/23: Charge Me Up!
Posted: 08/11/2023

Few things make travelers more anxious than a mobile phone with a low battery. For years, hotels have tried to play catch-up with evolving mobile device charging standards, and many seem to have given up. Guests can sometimes find desktop or bedside USB ports (dated but still relevant charging standard), but most hotels offer only an electrical outlet, and too many times it is in the most difficult-to-reach location possible. Others have made expensive decisions to install USB ports on bedside tables or work desks, only to find them out of date when the standards changed – or broken by frequent use.

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Are You All In?

07/27/2020 Tagged as: all in, aspire, culture, hospitality, journey, motivation, senior care, senior living

by Renie Cavallari

Imagine everyone in your organization engaged, aligned and performing to their potential. Imagine everyone playing “All In.”

Great organizations have synergy. Their culture allows them to play to a rhythm at a different tempo than the average organization. How do you get that at your organization?

Consider these:

1. If you aren’t all in, no one else will be. Be a fanatically engaged leader.

2. Today - more than ever - people want to be inspired through progress and positivity. Be their hope. Shine the light so they can see what is possible in the future.

3. Help each person understand how their work and contributions matter. Be specific. No position is more or less valuable as it takes a village. Make sure your villagers know they are valued. Every job is a patch in the patchwork.

4. We become our environment. If your culture isn’t healthy, fix it now! Don’t worry about how solid your strategies are because they won’t matter. Your best hope is that your competition is a bigger mess than you are…and hope is not a strategy.

5. Focus on what matters most. Do the important stuff first.

6. If you aren’t coaching your people, please know they aren’t operating at their full potential and capacity. Growth in your people directly equates to growth in your organization’s performance.

7. Stay agile. Holding on to what you know limits you. Surround yourself with smart people. Read more. Get your mind thinking. Smart leaders spend time thinking and preparing.

8. Replace the pukers and non-performers. Get rid of them. They slow you down and the market is too competitive to have people on your team throwing the race.

9. Think:

People (Stop accepting mediocrity)
Environment (Culture is the secret sauce)
Focus (2 great strategies are better than 5 average ones)
Execution (Don’t try and do everything. You’ll end up doing nothing)

10. Enjoy the journey. Find time every day to be grateful. The energy you push out is the energy you receive so if you aren’t feeling it … you aren’t giving it! And remember, it could be a lot worse! Promise!

Check out the Leadership Development page here.
Check out the Top-notch Training page here.

About The Author

Renie Cavallari
CEO, Author & Speaker
Aspire

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Renie Cavallari is founder, CEO and Chief Instigator of Aspire, a global customized training, leadership development and cultural alignment company. She can be reached at renie@poweredbyaspire.com.

If you would like me to talk to your team via a free Zoom conversation on how to move from scarcity and fear to resilience and power, please reach out to me at renie@poweredbyaspire.com. We are here to help!

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