Tech Talk

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With Guests Checking Back In, Hoteliers Look to Take Next Step With New Tech
Posted: 03/07/2023

Business travel is picking back up and families may be taking their first or second real vacations since the pandemic cancelled so many plans just a few years ago. To ensure that guests have the best on-site experience possible, hoteliers are increasingly looking to new technologies to make their stay more comfortable than ever. With an advanced property management systems (PMS) and integration platforms, hoteliers can increase operational and staff efficiency, but also meet changing guest expectations for a high-value but relatively low-touch experience. We looked ahead to see what changes we expect to see sweeping the hospitality industry this year.

Long-term readers of this blog know that I rarely focus on a single company or product. My goal is to help readers understand new and emerging technologies, when and why they might be useful, and what to consider if you are buying them.

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The Future of Hotels
Posted: 02/21/2023

Hotels have always been a high-touch low-tech business. Today, and into the foreseeable future, hotels are moving away from the pure ‘people serving people’ model towards a more high-tech low-touch business, and doubling down on digitalization. In the paragraphs below, I envision ways in which tech can innovate and enhance the guest experience throughout the guests’ 6 stage hotel journey: Imagine-Book-Stay-Report-Recommend-Return.

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Definitely Doug 2/10/23: Planning for June
Posted: 02/10/2023

The question I have heard most often in recent months is “where are you going in the last week of June?”. As most readers are aware, two trade shows featuring hotel technology are scheduled during the same dates that week. Many of you are still undecided which to attend. Knowing that your decision will be based at least in part on where others are going (hoteliers and exhibitors both), I decided to try to get some real data that I could share.

The Shiji Distribution Solutions team provided the research on available partners, vendors, and technology, however, for obvious reasons, the chart doesn’t contain every single solution and partner available.

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Are You All In?

07/27/2020 Tagged as: all in, aspire, culture, hospitality, journey, motivation, senior care, senior living

by Renie Cavallari

Imagine everyone in your organization engaged, aligned and performing to their potential. Imagine everyone playing “All In.”

Great organizations have synergy. Their culture allows them to play to a rhythm at a different tempo than the average organization. How do you get that at your organization?

Consider these:

1. If you aren’t all in, no one else will be. Be a fanatically engaged leader.

2. Today - more than ever - people want to be inspired through progress and positivity. Be their hope. Shine the light so they can see what is possible in the future.

3. Help each person understand how their work and contributions matter. Be specific. No position is more or less valuable as it takes a village. Make sure your villagers know they are valued. Every job is a patch in the patchwork.

4. We become our environment. If your culture isn’t healthy, fix it now! Don’t worry about how solid your strategies are because they won’t matter. Your best hope is that your competition is a bigger mess than you are…and hope is not a strategy.

5. Focus on what matters most. Do the important stuff first.

6. If you aren’t coaching your people, please know they aren’t operating at their full potential and capacity. Growth in your people directly equates to growth in your organization’s performance.

7. Stay agile. Holding on to what you know limits you. Surround yourself with smart people. Read more. Get your mind thinking. Smart leaders spend time thinking and preparing.

8. Replace the pukers and non-performers. Get rid of them. They slow you down and the market is too competitive to have people on your team throwing the race.

9. Think:

People (Stop accepting mediocrity)
Environment (Culture is the secret sauce)
Focus (2 great strategies are better than 5 average ones)
Execution (Don’t try and do everything. You’ll end up doing nothing)

10. Enjoy the journey. Find time every day to be grateful. The energy you push out is the energy you receive so if you aren’t feeling it … you aren’t giving it! And remember, it could be a lot worse! Promise!

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About The Author

Renie Cavallari
CEO, Author & Speaker
Aspire

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Renie Cavallari is founder, CEO and Chief Instigator of Aspire, a global customized training, leadership development and cultural alignment company. She can be reached at renie@poweredbyaspire.com.

If you would like me to talk to your team via a free Zoom conversation on how to move from scarcity and fear to resilience and power, please reach out to me at renie@poweredbyaspire.com. We are here to help!

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