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Think about the moment when you first enter your hotel room. Look around: Does the room tell you anything unique about the hotel where you are staying? Or is it all beige walls and double beds with white covers, and you have to walk back outside and look at the sign on the hotel’s facade to even remember where you are?

Hotel guests commonly bring multiple devices with them during their stay. However, many hotel environments don’t provide easy access to charging outlets. This situation can lead to a guest feeling more than inconvenienced. A recent survey found almost 90 percent of people "felt panic" when their phone battery dropped to 20 percent or below.

Spam is one of the major problems that most hotel website owners face on regular basis. It is a bad practice used by spammers to persuade the page rank of a site.

GBTA recently partnered with AccorHotels to conduct a study investigating the role of loyalty in managed travel programs in Europe with the goal of understanding how loyalty programs currently fit within company travel policy and what opportunities may exist in the future.

People today expect to be connected always and everywhere; sometimes it’s hard to believe that there was a world before smartphones and Wi-Fi. In the time since Wi-Fi became ubiquitous in hotels, apartments, and public spaces, it has fueled the evolution of connectivity in a lot of ways. Just like Maslow’s hierarchy of needs, the most basic needs start at the bottom, and you can’t get to the next level without a strong foundation. 



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#HITECnola Part 2: Special HITEC 2016 Report brought to you by DANNI Enterprises

06/30/2016
Hospitality Upgrade reached out to the team at DANNI Enterprises to provide a summary of experiences from HITEC 2016.  Each team member scouted HITEC through the lens of his or her specific area of expertise.
 
 
 
 
Terry Price, Areas of expertise: accounting, financial systems and back-of-house technologies

#HITECnola Part 2:
This year’s HITEC show was very exciting. With a record number of attendees, the floor was abuzz with energy. Talking with several vendors, they were all pleased and excited with the quality of the attendees and their interest in the solutions.

As you walked the exhibit floor, you are blown away with visual stimulus.  The booths seemed to be bigger and taller than ever. The TV displays were bigger, curved and so clear that you noticed the pores of a frog.  I’m glad there were no 4K pictures of me showing. 

The in-room entertainment space is getting very exciting with the amount of content and integration you can use to communicate with guests and allow them to control their experience, even showing their own content from their personal devices. The entertainment even expanded to a virtual reality experience. Not exactly sure why you would want to “virtually” experience a hotel, but…

My focus for HITEC was around operation systems. Working with the boring back office systems does not exactly translate into an exciting HITEC experience. There were several vendors that offered their solutions in the cloud.  But, when you click the “check-in” button, there is no lightning or thunder because it is going up in the cloud. Cloud, in my opinion, is just an infrastructure decision that a company needs to make.  However, the complex operations will still have a difficult time to move their operation solutions into the cloud just yet. It will get there, but it will take some time.

For me, the most exciting thing in the operational space is the integration bus, a leading candidate in this space is IrekonU.  This new technology allows all the different solutions to communicate with each other without the direct company to company interface process.  A system sends all of its information up to the integration bus, then all the other systems listen to the communication flowing on the bus and grabs the information it needs. This allows a property to change any part of their operation solutions and not have to even notify any other systems of the change.

I felt this year’s trip to HITEC was very successful and I am very excited about where our industry is going. I feel honored to be able to be part of the trip.

 

This special report is part of a 6-part HITEC 2016 summary focusing on specific technology areas from this year’s event. The remaining 4 parts will be released in the July 8, 2016 Siegel Sez on Hotel Online and will include summaries about network security, infrastructure, payment security, cloud and telecom.

To receive Hotel-Online and the upcoming Siegel Sez, please sign up for free at http://www.hotel-online.com/account/register.
About The Author
Terry Price, CPA, CHAE, CHTP
Principle Owner
HFT Consulting Group


Terry Price, CPA, CHAE, CHTP is a principle at HFT Consulting Group and is part of the DANNI Enterprise team. He can be reached at Terry@hftcgroup.com.

 
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