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Think about the moment when you first enter your hotel room. Look around: Does the room tell you anything unique about the hotel where you are staying? Or is it all beige walls and double beds with white covers, and you have to walk back outside and look at the sign on the hotel’s facade to even remember where you are?

Hotel guests commonly bring multiple devices with them during their stay. However, many hotel environments don’t provide easy access to charging outlets. This situation can lead to a guest feeling more than inconvenienced. A recent survey found almost 90 percent of people "felt panic" when their phone battery dropped to 20 percent or below.

Spam is one of the major problems that most hotel website owners face on regular basis. It is a bad practice used by spammers to persuade the page rank of a site.

GBTA recently partnered with AccorHotels to conduct a study investigating the role of loyalty in managed travel programs in Europe with the goal of understanding how loyalty programs currently fit within company travel policy and what opportunities may exist in the future.

People today expect to be connected always and everywhere; sometimes it’s hard to believe that there was a world before smartphones and Wi-Fi. In the time since Wi-Fi became ubiquitous in hotels, apartments, and public spaces, it has fueled the evolution of connectivity in a lot of ways. Just like Maslow’s hierarchy of needs, the most basic needs start at the bottom, and you can’t get to the next level without a strong foundation. 



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Hospitality Hype Over Social Media Marketing

03/24/2016
What is all the hype about?

That is a great question a lot of businesses are now asking; what is all the hype about with the new social media craze hitting the marketing platform? Facebook and Instagram still remain the top outlets for showcasing new hairstyles and who’s going where, when and with whom for millions of people. Social media is obviously not just a fad. It’s here, and not going away. So why do I, an owner of a hotel or any leisure business need to be on Facebook or Google+?  First and foremost, remember all of the millions of people on Twitter, Instagram and the many other social media sites – at the end of the day, they are our customers! With that many people using social media, it’s only obvious the hospitality industry will be greatly impacted. 

Social media marketing is exactly that – hype! It’s all about getting thousands of customers to find you and to see what is so special about the services you provide. It's about uncapping resources businesses never thought possible before. Everything in the universe evolves; we as people, education, medical sciences, the economy and most importantly our businesses. More, more, and more is what it is all about. Who and how can we reach out to more people and show them what we are selling? That’s what social media marketing is. It is simply not enough to just open a business and rely on luck to bring in customers; we have to go out and grab it.   The best way to get customers to see us is to go where they are. 

Let’s look at some examples to truly show you the impact of this social media craze on a few businesses we know and love. Marriott Rewards joined Facebook in December of 2011 and quickly grew to be one of the largest and most engaged hotel loyalty brands on Facebook, and even won an award for the best social campaign. By using Facebook as a social media marketing campaign, they were able to build brand awareness and in turn, convert customers into prospects and advocates for their rewards program. Part of that marketing was not just creating a Facebook page, but an entire campaign where Marriott would engage with their customers through the social media channel. 

Four Seasons Hotels & Resorts also did a huge campaign across many social media channels using a fuzzy toy “Maxine” as a draw to bring in weekend traveling families. The campaign had the desired result: the hotel saw a 5 percent revenue increase in weekend business, 10 percent increase in Facebook fans and 19 percent increase in Twitter followers. 

These social media marketing strategies are great for brand awareness but also for independent hotels and properties wishing to showcase a specific event or promotion like giveaways, exclusive offers and contests. Now that we know what the hype is all about, what do we do with this information? 

Create verbal and visual content on your website that tells the true story about your business.  Distribute your story using emails, newsletters, photos, reviews, etc. on social media sites that will showcase your property. Use a social media optimization service (SMO) that will create all your social media channels and tie them in with each other as well as with your website. The key is to attract, draw customers in and engage. Use a service that will monitor and track clicks per social media channel so you know what works and what can be improved. In other words, review your social media analytics so you know the effect social media marketing is for your return on investment. 

So there we go folks, now we know. There truly is a hype over social media marketing. Now you must decide if you want to join the ranks or keep wondering later what more you could have done. 

About The Author
Priya Patel
Content Writer

Websrefresh


Priya Patel is a content writer for Websrefresh.

 
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