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Time is limited. Once it’s gone, you can’t gain it back. Similarly, once a room goes unsold for a night, it will go unsold forever. There’s no way to recover that loss, because there’s no way to go back in time.
 
Many hotels fight this limitation by trying to sell as many rooms as possible. If all the rooms are completely booked, time no longer becomes a factor. But most don’t have the luxury of being at-capacity every single night. That’s why last-minute booking apps are growing in popularity in the industry, where hotels can make the most of each day. These apps specifically target guests who don’t plan far in advance, seeking accommodations from one week to one minute later.
 
There are several different ways your hotel can benefit from using last-minute booking apps in your business strategy.

IoT is Coming, Jon Snow…
Posted: 05/21/2019

Hospitality is prime for the coming advent of the various devices that make up the Internet of Things. Estimates show the industry now represents 17.5 million rooms worldwide and savvy guests are demanding more personalization and an overall improved guest experience along their connected travel journey and belief is that IoT can bring this to reality. 

The forces driving local search rankings are constantly changing. But recent studies suggest that in 2019, four key factors make up the local search algorithm. 
 
The most significant factor is Google My Business (GMB). If you’re not on it, get on it now.

The robotic revolution in the hospitality industry might seem to have taken a step back. This January, the famously quirky Henn-Na Hotel in Japan fired half of its 243 robot staff. The robotic workforce reportedly irritated guests and frequently broke down.

Think about the moment when you first enter your hotel room. Look around: Does the room tell you anything unique about the hotel where you are staying? Or is it all beige walls and double beds with white covers, and you have to walk back outside and look at the sign on the hotel’s facade to even remember where you are?



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Hospitality Hype Over Social Media Marketing

03/24/2016
What is all the hype about?

That is a great question a lot of businesses are now asking; what is all the hype about with the new social media craze hitting the marketing platform? Facebook and Instagram still remain the top outlets for showcasing new hairstyles and who’s going where, when and with whom for millions of people. Social media is obviously not just a fad. It’s here, and not going away. So why do I, an owner of a hotel or any leisure business need to be on Facebook or Google+?  First and foremost, remember all of the millions of people on Twitter, Instagram and the many other social media sites – at the end of the day, they are our customers! With that many people using social media, it’s only obvious the hospitality industry will be greatly impacted. 

Social media marketing is exactly that – hype! It’s all about getting thousands of customers to find you and to see what is so special about the services you provide. It's about uncapping resources businesses never thought possible before. Everything in the universe evolves; we as people, education, medical sciences, the economy and most importantly our businesses. More, more, and more is what it is all about. Who and how can we reach out to more people and show them what we are selling? That’s what social media marketing is. It is simply not enough to just open a business and rely on luck to bring in customers; we have to go out and grab it.   The best way to get customers to see us is to go where they are. 

Let’s look at some examples to truly show you the impact of this social media craze on a few businesses we know and love. Marriott Rewards joined Facebook in December of 2011 and quickly grew to be one of the largest and most engaged hotel loyalty brands on Facebook, and even won an award for the best social campaign. By using Facebook as a social media marketing campaign, they were able to build brand awareness and in turn, convert customers into prospects and advocates for their rewards program. Part of that marketing was not just creating a Facebook page, but an entire campaign where Marriott would engage with their customers through the social media channel. 

Four Seasons Hotels & Resorts also did a huge campaign across many social media channels using a fuzzy toy “Maxine” as a draw to bring in weekend traveling families. The campaign had the desired result: the hotel saw a 5 percent revenue increase in weekend business, 10 percent increase in Facebook fans and 19 percent increase in Twitter followers. 

These social media marketing strategies are great for brand awareness but also for independent hotels and properties wishing to showcase a specific event or promotion like giveaways, exclusive offers and contests. Now that we know what the hype is all about, what do we do with this information? 

Create verbal and visual content on your website that tells the true story about your business.  Distribute your story using emails, newsletters, photos, reviews, etc. on social media sites that will showcase your property. Use a social media optimization service (SMO) that will create all your social media channels and tie them in with each other as well as with your website. The key is to attract, draw customers in and engage. Use a service that will monitor and track clicks per social media channel so you know what works and what can be improved. In other words, review your social media analytics so you know the effect social media marketing is for your return on investment. 

So there we go folks, now we know. There truly is a hype over social media marketing. Now you must decide if you want to join the ranks or keep wondering later what more you could have done. 

About The Author
Priya Patel
Content Writer

Websrefresh


Priya Patel is a content writer for Websrefresh.

 
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