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The underappreciated city of Minneapolis served as host for the 2019 edition of HITEC (produced by HFTP) which wrapped up its most recent four-day run on June 20, 2019. In the days and weeks leading up to the event, meeting solicitations and party invites filled my inbox at a growth rate any VC or entrepreneur would envy. As a first-timer to this international hospitality technology behemoth, it became apparent that HITEC actually begins a few weeks prior to when that first request or invitation lands in your over-stuffed inbox.

Time is limited. Once it’s gone, you can’t gain it back. Similarly, once a room goes unsold for a night, it will go unsold forever. There’s no way to recover that loss, because there’s no way to go back in time.
 
Many hotels fight this limitation by trying to sell as many rooms as possible. If all the rooms are completely booked, time no longer becomes a factor. But most don’t have the luxury of being at-capacity every single night. That’s why last-minute booking apps are growing in popularity in the industry, where hotels can make the most of each day. These apps specifically target guests who don’t plan far in advance, seeking accommodations from one week to one minute later.
 
There are several different ways your hotel can benefit from using last-minute booking apps in your business strategy.

IoT is Coming, Jon Snow…
Posted: 05/21/2019

Hospitality is prime for the coming advent of the various devices that make up the Internet of Things. Estimates show the industry now represents 17.5 million rooms worldwide and savvy guests are demanding more personalization and an overall improved guest experience along their connected travel journey and belief is that IoT can bring this to reality. 

The forces driving local search rankings are constantly changing. But recent studies suggest that in 2019, four key factors make up the local search algorithm. 
 
The most significant factor is Google My Business (GMB). If you’re not on it, get on it now.

The robotic revolution in the hospitality industry might seem to have taken a step back. This January, the famously quirky Henn-Na Hotel in Japan fired half of its 243 robot staff. The robotic workforce reportedly irritated guests and frequently broke down.



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Five Steps to More Bookings

03/27/2017

Hotels need to be there when customers are looking for them, and they need to turn those searches into bookings. It is no longer enough to attract visitors to your website. Converting most visitors to customers must come not just from direct traffic but also on other platforms.

There are several ways to increase bookings to your hotel. These five are the easiest and most effective to implement.

1. Value proposition

Identify and elaborate clearly what it is that you are offering to your customers. Clearly define your target market. Then get a strong value proposition outlining the benefits that you provide, what makes you unique and why the potential customer should ditch the competition and pick you instead. It should be easy to understand and use descriptions how you provide your benefits. Do not be vague. Give specifics.

2. Good design

The design of your website provides an outlook at how your hotel delivers its services, how it looks like and the amount of care it takes to ensure the customer’s comfort. Some tips to consider when designing your website is having a great landing page, simple but aesthetically pleasing overall design that is easy to navigate and with little clutter. The online booking system should be simple and secure. Ensure the call to action copy and button are clear prominent and convincing even the color of the button.

3. Mobile optimization

You can significantly add to the number of your bookings with a website that it optimized for mobile devices. Many people access online services from searching to transactions from the comfort of their mobile phones. Do not just get the same concept from the existing site instead try and create a mobile device concept tailoring all the major aspects to be easily found and used on mobile phones. This avoids cluttering and a shrinking feel. Over 25 percent of all online travel market money comes from mobile phones.

4. Hotel photography

When people get to your hotel’s website, the HD photography is the first chance of showing them what they are getting. High-quality photos covering the best places and offerings in your hotel create a huge impression. They give meaning to your words and are persuasive. Great photography will lead to increased bookings.

5. Online Marketing

Online marketing should be the backbone of all your efforts to increase your bookings. It starts with research and a target market. From there all efforts are about giving your self-visibility and finding potential clients where they are and convincing them that you offer the best service. It is about creating awareness, nurturing leads and building relationships.

About The Author
Nimesh Dinubhai
President
Websrefresh


Nimesh Dinubhai completed his studies in 2003 and launched Websrefresh to help businesses grow their ROI. He also owns two Arizona hotels, one of which earned the Historical Hotel Award in 2014.

 
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