Tech Talk

Recent posts

Definitely Doug 9/29/23: Experience Matters! (Part Two)
Posted: 09/29/2023

In my last blog, I introduced the topic of software that enables hotel guests to book local experiences. I cited potential key benefits, including commission revenue, guest satisfaction, reduced staff workload, and new direct bookings.

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Three Mistakes Hotels Are Making with Wi-Fi
Posted: 09/18/2023

Wi-Fi is now like the foundation for your hotel: if it’s not solid, it can jeopardize everything.
Your HSIA network has to deliver the performance and experience your guests demand; Wi-Fi has evolved from being an amenity to a necessity and key driver of guest satisfaction.
In the converged world, all your systems for business operations depend on a solid and secure Wi-Fi network. Without it, nothing else works properly—your staff and systems will struggle, and you will waste precious time, money, and resources trying to recover.
Here are three things you may be doing that put you and your Wi-Fi network at risk, and what you should do instead.

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Definitely Doug 9/15/23: Experience Matters!
Posted: 09/15/2023

Hotels are usually the first thing a traveler books within a destination. And hotels usually know that destination better than anyone else (or any website) a guest might consult. But are hotels connecting the dots?

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Definitely Doug 8/25/23: Check It Off the List!
Posted: 08/25/2023

This week I will cover software that goes under various descriptions, including quality assurance, audit, and checklist management. It includes anything that involves a standard list of things that someone needs to perform or verify. In hospitality, this is still an emerging field, but is growing very rapidly.

Between 2020-2022, traveler adoptions fluctuated drastically due to the lockdowns, the impact of the variants, and the vaccination schedule. As the pandemic is behind us and people start to travel in 2023, one question is on every practitioner’s mind: What are the traveler’s current expectations and preferences in the post-pandemic world?

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Connection is Good for Your Soul

03/31/2020 Tagged as: build connection, gratitude, kindness, stay positive

by Renie Cavallari

During this challenging time, remember that your people need even more emotional connection.

I know that in some ways this has become more difficult. What can you say when you don’t have all the answers? What can you do for those who were laid off or furloughed? And to those who are still working beside you, how can you decrease their fears around the Coronavirus (COVID-19) and the unknown?

Here are a few things you can do to keep your connection strong:

Text a thoughtful note
Speak from a place of gratitude
Tell the truth you can share
Don’t let your HeadTrash™ get in your way of kindness
Have a Zoom Happy Hour
Do daily stand ups with your team and share something fantastic about each person and their contributions
Share funny Youtube videos to help people find their laughter

People can be tricky and we all need connection. It feeds our Soul.

Move from connection.

About The Author

Renie Cavallari
CEO, Author & Speaker
Aspire

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Renie Cavallari is founder, CEO and Chief Instigator of Aspire, a global customized training, leadership development and cultural alignment company. She can be reached at renie@poweredbyaspire.com.

If you would like me to talk to your team via a free Zoom conversation on how to move from scarcity and fear to resilience and power, please reach out to me at renie@poweredbyaspire.com. We are here to help!

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