Tech Talk

Recent posts

Well, I had a topic all lined up for this week’s column. I had completed most of the research and sat down on Monday to start writing. But with all that is going on in the world, I decided to put that on the shelf for a cycle or two. No one is going to take the time to read anything right now that doesn’t talk about the novel Coronavirus and the COVID-19 disease. So, I started afresh and will diverge from my usual approach.
 

Last week, the World Health Organization announced that COVID-19—the viral disease that has swept the globe and killed more than 8,200 people—is officially a pandemic. And on Saturday, the Trump administration extended the ban on foreign nationals from certain European countries to include those traveling from the United Kingdom and Ireland. Industry conferences and meetings have been cancelled or postponed, and many companies are electing not to require employees to travel.

Leading Through Chaos
Posted: 03/18/2020

At this time there is no more important tool in your tool kit then your ability to lead people through the storm. Most leaders have their heads in revising budgets, dealing with layoffs, cutting costs and surviving all of which are real realities that need attention. So do your people!

It was 12 years ago that the hotel industry first experienced a large breach of payment card data. Hotels and technology vendors have made very significant efforts since then, yet it is hard to identify a major hotel group that has NOT suffered at least one incident, and many breaches have been quite recent. Despite all the efforts, the Verizon 2019 Data Breach Investigation Report says that the accommodation industry is still the most common victim for Point-of-Sale (POS) intrusions (and based on their terminology, this includes breaches of Property Management Systems as well as POS systems). As much as hotels have improved security, hackers have improved their own methods to keep pace.

It's that time of year when powder hounds and snow bunnies alike head out to the mountains, rip some turns or cruise down a groomer. And no matter if you’re a solo adventurer or a group enthusiast, there's some impressive technologies that the ski industry has launched that have gamified the entire experience and feed the hungry social media fanatics. For decades many have stated this industry has been behind on the technology curve, however some of these applications could definitely be transferred into the hotel industry with some creative alterations.



want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.

x
 

Leading Through Chaos

03/18/2020
by Renie Cavallari
At this time there is no more important tool in your tool kit then your ability to lead people through the storm. Most leaders have their heads in revising budgets, dealing with layoffs, cutting costs and surviving all of which are real realities that need attention. So do your people!
 
1. Remember, people need connection and during times of crisis. That connection allows them to feel like they are not alone. Isolation only triggers fear and fear stops progress from happening.

2. Build a Resilience Plan. Now is the time to really think as a leader

  • What can you control?
  • What can you do?
  • What things can you get done now as you have the time? Maybe you were going to clean up your data this year, work on process improvements, etc.

3. Get your people focused on tasks they can control.
4. Solidify your relationships. Everyone, including your clients, need to feel supported. We are doing free Zoom calls to help people with taking on a healthy mind set as how we think is how we feel. HeadTrash is not your friend… never has been and now it will seriously hurt you
5. Who do you need to thank? Kind words are important to communicate.
6. Make sure people have a daily plan.
 
  • Stand ups (even virtual ones) have never been more important. Use technology to stay in touch throughout the day.
  • Check-in with your people in the morning and at the end of the day.
  • Make sure people are productive and accountable for action that helps you get through the storm. Inaction will make this storm all the worse.

7. Compassion, even with tough decisions, makes it a little better.
8. Great leadership is free. Dust off the 6 Pillars of Intentional Leadership.

There is no more important time to lead. Your leadership is not defined in the good times… it is defined in how you lead through the inevitable storms. This storm will pass. Lead on…we need you!
 
About The Author
Renie Cavallari
Chief Instigating Officer
Aspire Marketing


Renie Cavallari is the chief instigating officer with Aspire Marketing. She can be reached at renie@aspiremarketing.com.

If you would like me to talk to your team via a free Zoom conversation on how to move from scarcity and fear to resilience and power, please reach out to me at renie@poweredbyaspire.com . We are here to help!

If you want a cliffs notes version of Leading Through Chaos, download a free one pager here.

 
Comments
Blog post currently doesn't have any comments.
Leave comment



 Security code