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As outlined in our previous article, cleanliness is dominating the headlines within the hotel industry, with a number of press releases on new initiatives from all the major chains. The landscape has transformed quickly, to help keep up with the standards this article will summarise the basic principles of cleaning and sanitisation of guest rooms and how that can be achieved quickly, easily and cost-effectively.

Decreasing Stress
Posted: 09/14/2020

Stress does not come without your invitation. It is self-induced by our perspectives of what is occurring in our lives. We all have stress, and the less of it, the more happiness you experience. Life is about living day to day.

When you are going to search “blog topic ideas”, it will not give you the interesting ones. The web is occupied with companies that have bigger budgets than you and can churn out the content every day. And if you are going to put your time into creating and promoting a blog post, and hope to get results, you need to figure out what you are best suited when it comes to the blog topics. So here is what the most recommend:

Writing this column every two weeks typically takes me on a journey of discovery. I learn about innovations, find new technologies, and look at a wide diversity of products. Inevitably this involves a lot of web research to identify both core technologies and applications, and the different vendors offering solutions.

A year ago in June, I wrote about artificial-intelligence (AI) powered chatbots. This week I am returning to the topic, but in the broader scope of all guest messaging technologies. This has been a hotbed of activity since the arrival of COVID – one of very few preexisting segments of hotel technology that is doing better than before. Hotels are striving to find ways to reduce points of physical contact with the guest, and this one can be relatively inexpensive – or even save money.



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Which Hotel Brands Rank Highest for Travel Website Security?

05/29/2018 Tagged as: data breaches, security, travel websites
by Geneva Rinehart


Many reading this are in the overachieving travel superhero club, balancing between hotel technology guru implementing your own brand’s marketing and technology and frequent traveler yourself. You may have half a dozen (or more) travel websites that you use regularly. We NEVER ever would use the unsecured public Wi-Fi connection, but have you ever given security a thought when logging onto your favorite travel website – how secure is it?

With all the news about data breaches, a recent study ranking the security of travel websites caught my attention. Perhaps the time has come to force users to create more secure passwords, and from the travel side bring in technology to make access more secure. As a hotel industry, let’s grab that top ranking spot back from AirBnB. 

The study was conducted by Dashlane researchers from April 16 – 20, 2018 (full disclosure – Dashlane is a digital security company that manages passwords). The researchers evaluated five security criteria on 55 popular travel related websites. A site received a point for each criterion they met for a maximum score of 5/5. A score of 4/5 was deemed as passing and meeting the threshold for strong user password security. 

The rankings, which examined password and account protection security on 55 of the world's most popular travel-related sites, found that 89 percent of sites leave their users' accounts potentially exposed to hackers due to unsafe password practices.

The highest ranking for 2018 travel website password security went to AirBnB with a score of 5/5.
Honorary mention goes to Marriott, Hilton and Royal Caribbean for scoring a good 4/5 ranking.
Average ranking went to Best Western, Hyatt, Booking.com, KAYAK, Priceline and Travelzoo with a 3/5.
Below average, with a ranking of 2/5, are Disney Cruise Line, Expedia, HomeAway/VRBO, hotels.com and Travelocity.

In the set we can just label “needs improvement” (receiving a 1 out of 5) are Accor Hotels, Choice Hotels, IHG, Carnival Cruise Line, Hotwire and Trivago.
 
There is definitely room for improvement when we look at the results of this study. Recommendations to travel sites include providing two-factor authentication (2FA) and requiring users to update passwords that exceed 8 characters with a mix of letters, numbers and special characters.
 
"Big names in the travel industry often come under fire for their physical treatment of customers, receiving public blowback on social media for flight delays, egregious treatment of passengers, or even foodborne illnesses," said Emmanuel Schalit, CEO at Dashlane. "In many cases the result is a close examination of business practices and positive shift. The travel industry should treat their cybersecurity failings in much the same fashion, and make the necessary changes, such as adding 2FA, in order to protect customers' digital privacy."
 
To read the press release and study, click here. My next assignment is to visit my favorite travel sites to update some passwords.
About The Author
Geneva Rinehart
SVP, Managing Editor
Hospitality Upgrade


Geneva Rinehart is the managing editor at Hospitality Upgrade. For two decades, she has followed the world of hospitality technology. On occasion she will chronicle hospitality technology issues, technology trends, and new technologies for Hospitality Upgrade on LinkedIn and Twitter: @genevarinehart

 
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