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Definitely Doug 10/18/19
Posted: 12/06/2019

Sustainable Innovation
 
Sustainability can yield multiple benefits to hotels. Saving energy and water yields direct cost savings. Revenue can be generated by guests who prefer to deal with businesses that minimize their environmental impact. And many would argue that conserving scarce resources is simply the right thing to do.

Definitely Doug 12/6/19
Posted: 12/06/2019

Meetings Innovation
 
The sale and delivery of groups and meetings is perhaps the most significant and under-automated functions for many hotels. Even though groups often account for 30% to 60% of revenue, most group bookings are still handled manually for most if not all of steps, as they move from a meeting planner’s research to a confirmed booking.

The biggest enemy to any system is complexity. In a system of inputs and outputs, such as an enterprise system, more complexity means more parts are used in interaction with inputs to create the outputs. Every part that must be built and maintained costs time and money

Tracking the evolution of key performance indicators (KPIs) over time allows hoteliers to identify meaningful trends, create forecasts and budgets and assess the results of different strategies. To perform this kind of analysis, data has to be recorded within consistent time intervals and in chronological order. This is known as a time series.

Definitely Doug 11/15/19
Posted: 11/15/2019

Every time I turn around these days, I see a new vendor or product promising something called a complete Guest Experience Management, Guest Journey Management, or Guest Engagement (or some variation on those words). This week I looked at some of the emerging products claiming to be in this space, both to try to better understand it, and to see what promising ideas it may hold.



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Mobile: Where do we go from here?

11/06/2013
by Greg Webb

As a father of three Generation Z’ers, I’m able to watch first-hand the impact mobile technology has on their life. If their smartphone, tablet or high-speed internet is unavailable, it’s downright catastrophic. Unfortunately I can’t say much, because I’m the same way. Look around the office, the mall, even schools…it’s apparent we are a mobile society with digital-connectivity engrained in our DNA.

This week, we announced the Sabre Red Mobile Workspace, an app that gives travel agents the ability to serve customers on the go. Travel professionals today need to serve their customers wherever they may be and whenever the customer needs support. Sabre Red Mobile Workspace is the answer for our customers who operate in our mobile-driven culture. But what about tomorrow? How will mobile technology change travel in the future?

From a general marketplace perspective, tablets are just the first stop on the path to mobile innovation. Over the next five-to-10 years, the lines between offline, online, mobile and social will blur and eventually disappear. With the launch of Google Glasses, we are already on our way toward “wearable technology.” In the future, a large portion of the population will embrace wearable computing, and that will have a dramatic impact on how we shop and buy goods and services.

Whether it’s a smart watch that reads your email, a belt buckle that lets you answer your phone, or interactive glasses that display an Internet search via a virtual screen…our “fashionable” accessories will become powerful mini-computers, networked with other devices and accessing content in different ways. We’re also already beginning to see new location and proximity-based services like Field Trip, an app that lets you explore a new city by alerting you when you’re approaching something interesting. These technological innovations, and others, are set to drastically alter a traveler’s experience, and ultimately the industry of travel.

Coupled with mobility, a key component of this future reality is big data and the industry’s ability to collect it, analyze it and use it to create a new, more personal travel experience. Sabre already handles an exorbitant amount of data which we affectionately refer to as “mega data.” And we are using that vast data to unlock fresh insights for our customers so they can do more to personalize their service and offerings for their customers.

Because ultimately, consumers want the shopping, buying, and travel experience to be about them and what they want – not what the masses want.

Thanks to the advances we’re seeing in mobility and data analytics, travel companies including suppliers and travel agencies will be able to give travelers the highly personal, largely frictionless travel experience they desire.

 Originally written on: www.sabre.com/newsroom/.

About The Author
Greg Webb
President
Sabre Travel Network


Greg Webb is President of Sabre Travel Network.

 
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