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Definitely Doug 10/18/19
Posted: 12/06/2019

Sustainable Innovation
 
Sustainability can yield multiple benefits to hotels. Saving energy and water yields direct cost savings. Revenue can be generated by guests who prefer to deal with businesses that minimize their environmental impact. And many would argue that conserving scarce resources is simply the right thing to do.

Definitely Doug 12/6/19
Posted: 12/06/2019

Meetings Innovation
 
The sale and delivery of groups and meetings is perhaps the most significant and under-automated functions for many hotels. Even though groups often account for 30% to 60% of revenue, most group bookings are still handled manually for most if not all of steps, as they move from a meeting planner’s research to a confirmed booking.

The biggest enemy to any system is complexity. In a system of inputs and outputs, such as an enterprise system, more complexity means more parts are used in interaction with inputs to create the outputs. Every part that must be built and maintained costs time and money

Tracking the evolution of key performance indicators (KPIs) over time allows hoteliers to identify meaningful trends, create forecasts and budgets and assess the results of different strategies. To perform this kind of analysis, data has to be recorded within consistent time intervals and in chronological order. This is known as a time series.

Definitely Doug 11/15/19
Posted: 11/15/2019

Every time I turn around these days, I see a new vendor or product promising something called a complete Guest Experience Management, Guest Journey Management, or Guest Engagement (or some variation on those words). This week I looked at some of the emerging products claiming to be in this space, both to try to better understand it, and to see what promising ideas it may hold.



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Snapshots from HOSPACE 2014

11/24/2014
by Geneva Rinehart
Opening photo from the newsletter:
Yeah, Baby! Rich, Henri Roelings, Frank and Emily Wolfe have the rare opportunity to capture a moment with the famed Austin Powers. 
 
Top photo:
HOSPA's own Carl Weldon, Mark Rupert Read, IT Director at Firmdale Hotels, Mark Teasdale, CTO, and Jim Stewart, Sales & Marketing Director of Acenticat pose for a photo good enough to frame at the HOSPACE Gala dinner.
 
(above left) - Rich and Fiona have a silhouette created while Carl cheers them on. I'm sure Rich will be framing and posting his in our office lobby very soon.
 
(above center) - Famous for their umbrella toting, the ladies from Keystep perform for the HOSPACE crowd.
 
(above right) - Arlene Ramirez, MBA, CHE, CHAE controller for The Clubs At Carlton Woods and HFTP VP, poses with Rich and Fiona at the HOSPACE Gala dinner.

Also look up #HOSPACE14 on Twitter for some others! (including one at 4 a.m.).
For more go to www.hospa.org
 
Photo credit - ROY STRUTT PHOTOGRAPHY
About The Author
Geneva Rinehart
SVP, Managing Editor
Hospitality Upgrade


Geneva Rinehart is the managing editor at Hospitality Upgrade. For two decades, she has followed the world of hospitality technology. On occasion she will chronicle hospitality technology issues, technology trends, and new technologies for Hospitality Upgrade on LinkedIn and Twitter: @genevarinehart

 
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