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IoT is Coming, Jon Snow…
Posted: 05/21/2019

Hospitality is prime for the coming advent of the various devices that make up the Internet of Things. Estimates show the industry now represents 17.5 million rooms worldwide and savvy guests are demanding more personalization and an overall improved guest experience along their connected travel journey and belief is that IoT can bring this to reality. 

The forces driving local search rankings are constantly changing. But recent studies suggest that in 2019, four key factors make up the local search algorithm. 
 
The most significant factor is Google My Business (GMB). If you’re not on it, get on it now.

The robotic revolution in the hospitality industry might seem to have taken a step back. This January, the famously quirky Henn-Na Hotel in Japan fired half of its 243 robot staff. The robotic workforce reportedly irritated guests and frequently broke down.

Think about the moment when you first enter your hotel room. Look around: Does the room tell you anything unique about the hotel where you are staying? Or is it all beige walls and double beds with white covers, and you have to walk back outside and look at the sign on the hotel’s facade to even remember where you are?

Hotel guests commonly bring multiple devices with them during their stay. However, many hotel environments don’t provide easy access to charging outlets. This situation can lead to a guest feeling more than inconvenienced. A recent survey found almost 90 percent of people "felt panic" when their phone battery dropped to 20 percent or below.



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Snapshots from HOSPACE 2014

11/24/2014
Opening photo from the newsletter:
Yeah, Baby! Rich, Henri Roelings, Frank and Emily Wolfe have the rare opportunity to capture a moment with the famed Austin Powers. 
 
Top photo:
HOSPA's own Carl Weldon, Mark Rupert Read, IT Director at Firmdale Hotels, Mark Teasdale, CTO, and Jim Stewart, Sales & Marketing Director of Acenticat pose for a photo good enough to frame at the HOSPACE Gala dinner.
 
(above left) - Rich and Fiona have a silhouette created while Carl cheers them on. I'm sure Rich will be framing and posting his in our office lobby very soon.
 
(above center) - Famous for their umbrella toting, the ladies from Keystep perform for the HOSPACE crowd.
 
(above right) - Arlene Ramirez, MBA, CHE, CHAE controller for The Clubs At Carlton Woods and HFTP VP, poses with Rich and Fiona at the HOSPACE Gala dinner.

Also look up #HOSPACE14 on Twitter for some others! (including one at 4 a.m.).
For more go to www.hospa.org
 
Photo credit - ROY STRUTT PHOTOGRAPHY
About The Author
Geneva Rinehart
SVP, Managing Editor
Hospitality Upgrade


Geneva Rinehart is the managing editor at Hospitality Upgrade. For two decades, she has followed the world of hospitality technology. On occasion she will chronicle hospitality technology issues, technology trends, and new technologies for Hospitality Upgrade on LinkedIn and Twitter: @genevarinehart

 
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