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A groundbreaking new report by the Urban Land Institute in Washington, D.C. explores sustainability in the hospitality industry and examines ways in which hotels are incorporating eco-friendly best practices into both operations and construction. The study includes insights from leading hotel owners, developers and investors.

Every hotel owner wants to know how he can increase the traffic to the website, and at the same time, boost direct bookings. The key to accomplish both the objectives is to design a site that is accessible even to disabled people. It will not only improve the usability for all types of visitors, but it will also improve your market penetration. Designing ADA website is also very imperative to prevent legitimate complications. In addition to this, an ADA feature will aid in improving the website performance in search engines.

The underappreciated city of Minneapolis served as host for the 2019 edition of HITEC (produced by HFTP) which wrapped up its most recent four-day run on June 20, 2019. In the days and weeks leading up to the event, meeting solicitations and party invites filled my inbox at a growth rate any VC or entrepreneur would envy. As a first-timer to this international hospitality technology behemoth, it became apparent that HITEC actually begins a few weeks prior to when that first request or invitation lands in your over-stuffed inbox.

Time is limited. Once it’s gone, you can’t gain it back. Similarly, once a room goes unsold for a night, it will go unsold forever. There’s no way to recover that loss, because there’s no way to go back in time.
 
Many hotels fight this limitation by trying to sell as many rooms as possible. If all the rooms are completely booked, time no longer becomes a factor. But most don’t have the luxury of being at-capacity every single night. That’s why last-minute booking apps are growing in popularity in the industry, where hotels can make the most of each day. These apps specifically target guests who don’t plan far in advance, seeking accommodations from one week to one minute later.
 
There are several different ways your hotel can benefit from using last-minute booking apps in your business strategy.

IoT is Coming, Jon Snow…
Posted: 05/21/2019

Hospitality is prime for the coming advent of the various devices that make up the Internet of Things. Estimates show the industry now represents 17.5 million rooms worldwide and savvy guests are demanding more personalization and an overall improved guest experience along their connected travel journey and belief is that IoT can bring this to reality. 



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Guest-Facing Kiosks Are Here to Stay

11/21/2016

From the guest’s point of view an excellent experience is one that is simply frictionless. No one wants a struggle to meet a basic need; today’s population insists on convenience. They want an experience without the friction of having to repeat things that have already been communicated, or spending time trying to solve issues that shouldn’t exist in the first place. Such friction takes away from the overall experience.

Guests Who Want to Serve Themselves

In an ideal setting, the guest can meet his or her needs effortlessly, without having to jump through hoops. Interactive kiosks in hospitality environments give guests control over their product browsing and purchasing decisions. Kiosks not only connect guests to more products, they also contribute to the overall brand and stay experience.
 
With this shift in shopping behavior, guests are becoming more empowered and accepting of self-service kiosks. In our do-it-yourself culture, users are happy to take control of their spending experience. This “grab and go” experience addresses the desires of today’s younger generations.

Greater Convenience Contributes to Guest Satisfaction

Hotel lobby pantries with kiosks make the experience simple and efficient for everyone. The guest can select, pay for her breakfast item, and be on the way to her business meeting without having to wait in line at a front desk, for example.

Perhaps the guest is taking in the scenery on the casino floor and needs to satisfy a craving for a pumpkin latte from the coffee shop on the third floor. Or consider guests who use the kiosk to order dinner from any of the restaurants on property and schedule the meal to be delivered just when the guest is returning to his or her room. Tracking down the restaurant and waiting to served will become a pattern of the past. Kiosks have their place in delivering the most imaginative experiences for guests, making for truly unique experiences.

Touchscreen kiosks are also being used to promote new products, even suggesting additional items that might accompany the guest’s intended purchase. This suggestive sell or upsell increases guest spending and your bottom line. Studies show that this self-serve shopping experience leads to customers making larger purchases, boosting overall sales.

Why Operators Should Consider Kiosks

As automation tools and kiosks continue to advance in functionality and reliability, operators should expect to see significant ROIs soon after deployment. Building guest loyalty, reducing costs, saving time, maximizing sales and building brand exposure are all compelling reasons operators should consider expanding some of their workflows to self-service kiosks.
 
Kiosks are inevitable – they are expected to have an increasing presence that supplements hospitality experiences, bringing enormous benefits. Those benefits often include:

• Labor cost savings
• Reduced line-ups
• Increased guest engagement
• Streamlined data entry and management
• Greater analytics accuracy regarding effectiveness of promotions
• Mobile integration with reduced technical complexity
• Extended access to even reach more guests
 
Through kiosk interactions, guests are building a relationship with the property’s products and services, which in turn increases revenue for the business.
 
As self-service kiosks play an ever-increasing role in guests’ lives, the functions those kiosks perform are also expanding. Combined with newer technology that includes smartphone apps and cloud-based information storage, kiosks are able to provide services which were previously unheard of and are now available virtually anywhere your guests prefer to be.
About The Author
Shuja Rahman
Principal Product Manager
Agilysys, Inc.


Mr. Shuja Rahman is the Principal Product Manager at Agilysys, a leading technology company providing advanced software solutions for point-of-sale, kiosk, property management, analytics and mobile solutions for the hospitality industry. While leading the strategic development of the company’s next-generation rGuest® Buy kiosk technology, Mr. Rahman is responsible for bringing innovative capabilities to market with a strong focus on guest-facing and self-service F&B ordering experiences. He has extensive enterprise software product management experience ranging from Fortune 50 to startups. Mr. Rahman received his MBA from Booth School of Business, University of Chicago.

 
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