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A great deal has been written over the years about the viability of moving a hotel’s property-management system (PMS) to the cloud to take advantage of the latest technologies, but hoteliers need to realize that it’s not the only viable option. All platforms have advantages, including self-hosted, private cloud and on-premise solutions that leverage the latest mobile, contact free and web-based technologies. Independent operators can still enhance the digital guest experience, support personalized and mobile check-in, deploy contact free technologies, and secure hotel/guest data even if their PMS does not reside in the cloud. It should not be a question of “Cloud or On Premise?” but rather “Does the PMS solve your business objectives in both technology and service?”

Much has been written in the mainstream hospitality press about the challenges COVID-19 has presented to the industry. Hotels are in more pain than at any time in our memories. Because of the extensive media coverage, I won’t dwell on this topic further in what is primarily a technology column. But it’s the background for this week’s column, and so merits acknowledgement.

Are You All In?
Posted: 07/27/2020

Imagine everyone in your organization engaged, aligned, and performing to their potential. Imagine everyone playing “All In.”

Great organizations have synergy. Their culture allows them to play to a rhythm at a different tempo than the average organization. How do you get that at your organization?

Many front-line hospitality workers rely on tips for a significant part of their paychecks. If not for tips, many hotel associates who serve as waitstaff, bartenders, housekeepers, bell staff, concierges and pool attendants would soon be looking for other jobs. This is a regional issue: in most of Asia and Europe, staff get higher base pay, and tips are either not expected at all, or are truly discretionary. But in the U.S., Canada, Britain and other countries, tips are an important reality, and one that’s not likely to change anytime soon.

As somebody who’s helped to grow a company from 13 people to nearly a thousand, I know very well the excitement that comes with having a mindset focused entirely on growth. Every newly acquired customer, every new office and every milestone means the gap between you and your nearest competitor is that much bigger and that much harder to overtake.



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Converting Accountability Into Top Productivity

10/26/2015
by Renie Cavallari

Anything sustainable has a process associated with it. Processes allow us to repeat performance, and good processes are formulas for ongoing success. As a leader, one of your main jobs is to grow the productivity of your people. You always hear not to sweat the small stuff, and yet it is the small stuff that eats our time. Every organization has this challenge. There's already too much on our never-ending to-do lists, so we tend to react to what matters next rather than what matters most. In the chaos of every day, we tend to do, not think. This means we end up constantly correcting our course — an expensive approach to business.

The good news? We have created a formula for optimal productivity. It's called TPM: Think. Prepare. Move. No, it is not brain surgery and if you get your team to consistently use this process, you will be surprised by the results.

TPM: The Optimal Productivity Formula

Thinking and preparing is a habit we don't teach people. The boss says, "This is what I want," and everyone runs like a shotgun went off, forgetting to stop and think through how best to deliver. Think of the impact: people do things twice instead of once, or don't deliver on the expectation because they didn't take the time to fully understand and think through it.

Stopping to think allows people to prioritize and ask: what is our ultimate goal and how can we get it done most effectively? Preparation catches potential problems and streamlines execution. In the end, thought and preparation actually save time. Stop reacting. Start anticipating. To prevent backtracking and re-dos, it's time to teach your people how to TPM: Think. Prepare. Move. 

 
TPM for Optimal Productivity
THINK
Stop & Consider
1.      What must I deliver?
2.      What will I need to learn and understand first?
3.      What materials, support and information will I need?
4.      What matters most?
PREPARE
Gather & Plan
1.      What needs to happen?
2.      What processes will I use?
3.      Who else needs to be involved?
4.      What is my plan?
5.      What else?
MOVE
Execute & Review
1.      Work the plan. If you wait until circumstances are 100% perfect, you will never get started.
2.      Track your progress
3.      Stay focused on what matters most
4.      Stay agile
5.      Sometimes new information requires plan modification. Be proactive to what needs to change.























 
The Lesson

Sometimes we get lucky. And yet, luck favors the prepared. TPM for Optimal Productivity helps leaders identify where their teams spend time and how to improve their processes. Every process within an organization should include all three elements to be effective. Have you blocked time to think, prepare and move — both for yourself and for the people in your organization? Use TPM to break down where you spend the majority of your time and find balance to bring about optimal productivity in your people.

About The Author
Renie Cavallari
Chief Instigating Officer
Aspire Marketing


Renie Cavallari is the chief instigating officer with Aspire Marketing. She can be reached at renie@aspiremarketing.com.

If you would like me to talk to your team via a free Zoom conversation on how to move from scarcity and fear to resilience and power, please reach out to me at renie@poweredbyaspire.com . We are here to help!

Check out The Little Guide to Shining here. 

 
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