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We’re hardly out of the woods with COVID-19, and that means many properties will have to make do with a customer base mostly derived from local leisure, staycations and workcations from drive-to markets. With fewer overall guests, outside of cost savings efforts we must simultaneously look at maximizing the revenue per available guest (RevPAG), and there’s no better way to go about this than by sharpening your use of the PMS.

This is the last issue of Siegel Sez before this year’s CYBER HITEC event. HITEC is an event I have not missed in 30 years, and historically it has always been a great place to find innovation.

Toxicity Kills
Posted: 10/07/2020

It doesn’t matter if it is toxins in your physical environment or toxins in your mental environment. This stuff kills! 

It’s said that when someone’s mindset shifts, everything around them can change at the same time, and in our current setting, the importance of being in the right headspace, both personally and as an organization, can’t be discussed enough.

In my last installment, I introduced four areas of hospitality technology that I believe have been significantly changed by COVID-19. I covered contactless technologies in depth in that first article. This week I will turn to the other three areas: social distancing; health and sanitation; and communications.



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Converting Accountability Into Top Productivity

10/26/2015
by Renie Cavallari

Anything sustainable has a process associated with it. Processes allow us to repeat performance, and good processes are formulas for ongoing success. As a leader, one of your main jobs is to grow the productivity of your people. You always hear not to sweat the small stuff, and yet it is the small stuff that eats our time. Every organization has this challenge. There's already too much on our never-ending to-do lists, so we tend to react to what matters next rather than what matters most. In the chaos of every day, we tend to do, not think. This means we end up constantly correcting our course — an expensive approach to business.

The good news? We have created a formula for optimal productivity. It's called TPM: Think. Prepare. Move. No, it is not brain surgery and if you get your team to consistently use this process, you will be surprised by the results.

TPM: The Optimal Productivity Formula

Thinking and preparing is a habit we don't teach people. The boss says, "This is what I want," and everyone runs like a shotgun went off, forgetting to stop and think through how best to deliver. Think of the impact: people do things twice instead of once, or don't deliver on the expectation because they didn't take the time to fully understand and think through it.

Stopping to think allows people to prioritize and ask: what is our ultimate goal and how can we get it done most effectively? Preparation catches potential problems and streamlines execution. In the end, thought and preparation actually save time. Stop reacting. Start anticipating. To prevent backtracking and re-dos, it's time to teach your people how to TPM: Think. Prepare. Move. 

 
TPM for Optimal Productivity
THINK
Stop & Consider
1.      What must I deliver?
2.      What will I need to learn and understand first?
3.      What materials, support and information will I need?
4.      What matters most?
PREPARE
Gather & Plan
1.      What needs to happen?
2.      What processes will I use?
3.      Who else needs to be involved?
4.      What is my plan?
5.      What else?
MOVE
Execute & Review
1.      Work the plan. If you wait until circumstances are 100% perfect, you will never get started.
2.      Track your progress
3.      Stay focused on what matters most
4.      Stay agile
5.      Sometimes new information requires plan modification. Be proactive to what needs to change.























 
The Lesson

Sometimes we get lucky. And yet, luck favors the prepared. TPM for Optimal Productivity helps leaders identify where their teams spend time and how to improve their processes. Every process within an organization should include all three elements to be effective. Have you blocked time to think, prepare and move — both for yourself and for the people in your organization? Use TPM to break down where you spend the majority of your time and find balance to bring about optimal productivity in your people.

About The Author
Renie Cavallari
Chief Instigating Officer
Aspire Marketing


Renie Cavallari is the chief instigating officer with Aspire Marketing. She can be reached at renie@aspiremarketing.com.

If you would like me to talk to your team via a free Zoom conversation on how to move from scarcity and fear to resilience and power, please reach out to me at renie@poweredbyaspire.com. We are here to help!

Watch and See How Aspire is Upping their Game and Taking Action ... Put Your Seatbelt on! (CLICK BELOW)

See How Aspire is Uping their Game and Taking Action


 
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