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Think about the moment when you first enter your hotel room. Look around: Does the room tell you anything unique about the hotel where you are staying? Or is it all beige walls and double beds with white covers, and you have to walk back outside and look at the sign on the hotel’s facade to even remember where you are?

Hotel guests commonly bring multiple devices with them during their stay. However, many hotel environments don’t provide easy access to charging outlets. This situation can lead to a guest feeling more than inconvenienced. A recent survey found almost 90 percent of people "felt panic" when their phone battery dropped to 20 percent or below.

Spam is one of the major problems that most hotel website owners face on regular basis. It is a bad practice used by spammers to persuade the page rank of a site.

GBTA recently partnered with AccorHotels to conduct a study investigating the role of loyalty in managed travel programs in Europe with the goal of understanding how loyalty programs currently fit within company travel policy and what opportunities may exist in the future.

People today expect to be connected always and everywhere; sometimes it’s hard to believe that there was a world before smartphones and Wi-Fi. In the time since Wi-Fi became ubiquitous in hotels, apartments, and public spaces, it has fueled the evolution of connectivity in a lot of ways. Just like Maslow’s hierarchy of needs, the most basic needs start at the bottom, and you can’t get to the next level without a strong foundation. 



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Five Ways Chatbot Will Improve Your Website

10/08/2018
There are several functions you can add to your website which while minor will improve the website's and business' effectiveness by a great margin. A chatbot is one of those functions and it brings both the business and customers a number of real benefits. The idea of having a website is so that you can reach customers at their convenience and be easily accessible with information about your services. A chatbot takes this further allowing for communication between the two parties.
 



1. Real-time, Fast and Convenient Communication
A chatbot provides real-time communication between you and your guest or website visitor. This could be a current customer or a prospective one. Any inquiries can be easily addressed allowing you to provide faster and reliable service. This increases the business' credibility and rating. The customer does not have to stop other activities to hear from you and it can take place anywhere.
 
2. No Costs 
A chatbot allows you to provide customer service and support at no cost to the business or customer. There are no infrastructure costs and ensuring there are enough lines and people manning them. The customers do not also face phone costs in opting for billed customer care service lines. 
 
3. Gain Useful Data
With a chatbot on your site, you can easily get to collect a great deal of useful information from visitors who use it. Such information includes their location, the device used, time spent on your website, number of visits and the source that brought them to your site. All this data is useful information to help you understand the type of people responding more to your product's as well as understand where your marketing is effective and where it fails.
 
4. Building Relationships
A chatbot is an effective and easy way to build meaningful relationships with guests. By delivering effective service and guiding them through their purchases, visitors are satisfied and develop an attachment to your brand. This creates chances for future purchases.
 
5. More Sales
Ultimately, a chatbot leads to more sales. Whether, it is with a prospective or a returning guest. The fast response and supply offered provides a platform for persuasion and demonstrating why your company is the right pick. This increases conversions and results in more sales.
About The Author
Nimesh Dinubhai
President
Websrefresh


Nimesh Dinubhai completed his studies in 2003 and launched Websrefresh to help businesses grow their ROI. He also owns two Arizona hotels, one of which earned the Historical Hotel Award in 2014.

 
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