Cloud5: Hospitality Upgrade, High-Speed Internet Access Networks, Wireless Technology, Guest Internet Services, Managed Network Solutions, Hosted Voice Networks, Telecom, Call Center Services

Cloud5 Communications

820 W. Jackson Blvd., STE 150B, Chicago, IL
60607 US | 877-241-2516 , 312-850-3399
info@cloud5.com

Cloud5 is hospitality’s top communications technology & services platform. Serving thousands of hotels, we design, build and support high-performance Hotel Internet, Voice and Contact Center solutions for organizations committed to offering the best connectivity experience. Solutions include guest HSIA, conference WiFi products and management, back office Internet, cloud-based and on-premises PBX, WAN/LAN management as well as high-conversion hotel contact center services. Cloud5 is a top-rated Marriott GPNS Full Certified provider. Thousands of hotels trust Cloud5 to convert millions of call every year, generating higher hotel voice reservations revenue through improved call conversion. For more information on Cloud5 solutions, visit www.cloud5.com, or call 877.241.2516.

Mark Holzberg talks about Cloud5 Communications' AI Powered Hospitality Dashboard Experience (HDX)

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Years in business

2003

CEO

Mark Holzberg

Designations

HSMAI Designation

HTNG Designation

PCI Compliant

Marriott GPNS Full Certified

What Makes You Special?

Our obsession to deliver excellence at every step in the client relationship is what fuels our growth, allowing us to serve thousands of hotels and touch over one million users each day.

News

Cloud5 Welcomes Anai Patel as Chief Financial Officer

Cloud5 Communications, a leading provider of communications and technology solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, announced the appointment of Anai Patel as its new CFO.

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Cloud5 Launches Dedicated Managed Services Division Catering to the Needs of the Hospitality Industry / September 06, 2023
Cloud5 Unveils Multi-project Vendor Management Solution at HITEC Toronto / June 28, 2023
Cloud5 Welcomes Mark Speck as Vice President of Sales and Commercial Development / June 13, 2023
Cloud5 Earns Second Consecutive Win for Mitel’s Hospitality Partner of the Year / May 02, 2023
Cloud5 Welcomes Telecoms Veteran Jerry Gore as Company CTO / February 02, 2023
Cloud5 Launches Mitel Subscription Hosted PBX Offering / January 25, 2023
Cloud5 Launches New Vendor Management Solution / November 09, 2022
Cloud5 Communications Responds to Ongoing Hospitality Market Rebound With Contact Center Expansion to South Africa / October 11, 2022
AutoCamp Partners With Cloud5 Communications for High-speed and Reliable Guest Internet Access / August 10, 2022
Cloud5 Showcases End-to-End Conference WiFi Services at HITEC 2022 to Ensure Hotel Success with Returning In-Person Meetings and Events / June 28, 2022
Cloud5 Communications Launches New AI-Driven Virtual Guest Services Solution / June 23, 2022
Cloud5 Communications Named Top Hospitality Expert by Mitel Global Partner Program / June 08, 2022
Cloud5 Communications Expands Contact Center Support for Millennium Hotels and Resorts to New Locations in the United Kingdom, Europe and Asia / June 01, 2022
Cloud5 Demonstrates Commitment to Diversity with New Executive Leadership Promotions and Appointments / April 05, 2022
Cloud5 Achieves Top Hospitality Honor in the 2021 Mitel Partner Awards / March 09, 2022
Cloud5 Launches “Flip to SIP” Program to Provide Simple, Cost-Effective Path to FCC Telecommunications Compliance / March 01, 2022
Cloud5 Communications Demonstrates Hospitality Market Rebound With Opening of Toronto Contact Center / January 05, 2022
Cloud5 Communications Acquires Mid-America Telephone Systems (MTS) / November 15, 2021
Cloud5 Communications Earns Top Ranking as Marriott International’s #1 HSIA Provider / November 02, 2021
Cloud5 Communications Making $100 Million Available to the Hospitality Industry / September 27, 2021
Cloud5 Communications Set to Showcase Managed IT Services, Virtual Guest Services, Conference Services, and Guest Engagement Solutions at HITEC 2021 / September 16, 2021
Cloud5 Welcomes Industry Veteran David Heckaman to Their Executive Leadership Team / September 09, 2021
Cloud5 Communications delivers high-speed Internet services for Element Denver International Airport / June 29, 2021
Cloud5 Communications Ranked Top HSIA Provider in May GPNS Vendor Report by Marriott International / June 03, 2021
White Elephant Resorts Selects Cloud5 for Flexible and Reliable PBX Services / May 27, 2021
Cloud5 Earns Top Hospitality Partner Recognition by Mitel With Technical Excellence for 2020 Award / April 20, 2021
Harrah’s Cherokee Casino Resort Selects Cloud5 to deliver fast, dependable HSIA Services / March 18, 2021
Cloud5 and SABA Hospitality Bring Humanized Virtual Guest Service to the Americas / February 18, 2021
Cloud5 Strengthens Leadership with the Addition of Key Executives / January 07, 2021
Cloud5 E911 Services Make it Easy for Hoteliers to Satisfy the Legal Requirements of Ray Baum’s Act and Kari’s Law / December 17, 2020
Cloud5 Communications Contact Center Partners with G6 Hospitality for High-Conversion Hotel Voice Reservations / January 08, 2020
Cloud5 Communications Announces Recapitalization Led by Oaktree / October 23, 2019
Holzberg Voted to HTNG Vendor Advisory Council / July 02, 2019
Cloud5 Demonstrates AI-Powered HDX Platform at HITEC 2019 / June 17, 2019
Cloud5 Communications Enhances Guest Satisfaction with New HSIA Network for the SpringHill Suites by Marriott Morgantown, WV / May 01, 2019
Cloud5 Communications Designs & Builds WiFi Network for the New TownePlace Suites by Marriott at Louisville Airport / April 23, 2019
Cloud5 Communications Taps Marriott Veteran Neil Schubert to Lead Product Management and Development / April 04, 2019
Cloud5 Communications Upgrades Internet to GPNS Standards at the Key West Marriott Beachside Hotel / March 27, 2019
Cloud5 Communications Installs HSIA Network for Marriott Fairfield Inn & Suites Rancho Cordova / March 21, 2019
Cloud5 Communications Partners with Roxy Speech-Enabled Concierge / November 13, 2018
Hotel Zachary Chicago Teams Up With Cloud5 for a Fan-Focused Converged Network Solution / August 15, 2018
Cloud5 Names Mark Holzberg Chief Executive Officer / August 07, 2018
Cloud5 Partners With Routier to Add Customized Engagement Software to Its Communications Platform / June 18, 2018
Cloud5 Introduces the Hospitality Dashboard Experience (HDX) at HITEC 2018 Booth No. 2519 / June 15, 2018
Cloud5 Adds Vertical Booking USA to Its Growing Roster of Contact Center Clients / March 15, 2018
Hoteliers Consistently Lose Revenue Without Measurable Benchmarks in Contact Center Performance, Says Cloud5 White Paper Based on a Survey of More than 8,300 North America Hotels / November 10, 2017
AI Now Available to Thousands More Hotels Via Cloud5 and Go Moment Partnership / June 27, 2017
Award-Winning Naples Grande Beach Resort Selects Cloud5 for Hosted Telephony / April 11, 2017
Cloud5 Partners with Mitel to Expand Voice Solutions / April 06, 2017
Cloud5 Expands Direct Reservations Services with New Contact Center in Puerto Rico / March 03, 2017
Cloud5 Contact Center Achieves Major Service Record with One Million Hotel Reservations Booked / February 17, 2017
Monaker Group Appoints Robert Post to Board of Directors / January 31, 2017
Cloud5 Communications: Five Trends that Will Shape Hotel Investment in Communication Networks in 2017 / December 08, 2016
Sceptre Hospitality Resources Names Thing5 LLC Preferred Provider of Call Center Services / May 11, 2012
Thing5 Announces Smart Phone App - travelButton / March 04, 2011
Thing5 Offers Capex-less Telecommunications Platform / March 03, 2009
Thing5 Expands Relationship with La Quinta Inns and Suites / November 21, 2008
Thing5 Reaches New Milestone with 1,500 Clients / September 03, 2008
Thing5 and CounterPath Bring Hosted Audio Conferencing Services to the Hospitality Industry / July 09, 2008
Verizon Business’ IP Networking Powers Thing5 / June 26, 2008

Recent Install

RiverPointe Napa Valley

HSIA Network and Support, Cloud

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Ronald McDonald House New York - HSIA Network and Support / June 20, 2022
Sheraton Grand Nashville - On-Premise PBX / June 20, 2022
Sheraton San Diego Hotel & Marina - On-Premise PBX / June 20, 2022
The Westin Cape Coral Resort at Marina Village - HSIA Network and Support / June 20, 2022
JW Marriott Phoenix Desert Ridge Resort & Spa - HSIA Network & Support / April 01, 2022
Marriott Hutchinson Island Beach Resort, Golf & Marina - HSIA Network & Support / April 01, 2022
Moxy Los Angeles Downtown - HSIA Network & Support / April 01, 2022
San Juan Marriott Resort & Stellaris Casino - HSIA Network & Support / April 01, 2022
Sheraton Arlington Hotel - HSIA Network & Support / April 01, 2022
Courtyard Washington, DC, - HSIA Network and Support / November 22, 2021
Hilton Grand Vacations at Tuscany Village - On-Premise PBX / November 22, 2021
Marriott Kansas City Overland Park - HSIA Network and Support / November 22, 2021
Parc Soleil by Hilton Grand Vacations - On-Premise PBX / November 22, 2021
Tahoe Sands Resort - HSIA Network and Support / November 22, 2021
AC Hotel by Marriott Tallahassee - HSIA Network and Support / August 01, 2021
Dual-Brand Aloft & Element - HSIA Network and Support & On-Premise PBX / August 01, 2021
Hilton Aventura - On-Premise PBX / August 01, 2021
The Don CeSar - HSIA Network and Support / August 01, 2021
The Westin Indianapolis - HSIA Network and Support & On-Premise PBX / August 01, 2021
Newark Liberty Int. Airport Marriott - HSIA Network and Support / March 01, 2021
Park Central San Francisco - On Premise PBX / March 01, 2021
The Cloudveil, Autograph Collection - HSIA Network and Support / March 01, 2021
The Mayfair at Coconut Grove - On Premise PBX / March 01, 2021
The Ritz-Carlton Club, St. Thomas - HSIA Network and Support / March 01, 2021
Harrah's Cherokee Casino Resort - HSIA Network and Support / October 01, 2020
Hilton Aventura Miami - On Premise PBX / October 01, 2020
Hilton Grand Vacations on Paradise - HSIA Network and Support / October 01, 2020
Marriott Dallas Uptown - HSIA Network and Support / October 01, 2020
The Westin Anaheim Resort - HSIA Network and Support / October 01, 2020
Kings' Land by Hilton Grand Vacations - On Premise PBX / March 01, 2020
Kings' Land by Hilton Grand Vacations - Connected Guest Voicemail / March 01, 2020
Omni San Diego Hotel - HSIA Upgrade / March 01, 2020
Sheraton Phoenix Downtown - GPNS Compliant HSIA Upgrade / March 01, 2020
St Thomas - The Ritz Carlton - GPNS Compliant HSIA Upgrade & Storm Renovation / March 01, 2020
The Tuxon Hotel - HSIA Upgrade / March 01, 2020
The Tuxon Hotel - On Premise PBX / March 01, 2020
The Tuxon Hotel - Connected Guest Voicemail / March 01, 2020
Hotel Crescent Court - HSIA Upgrade / October 01, 2019
Houston Marriott Westchase - GPNS Compliant HSIA Upgrade / October 01, 2019
MOXY Boston Downtown - GPNS Compliant HSIA / October 01, 2019
MOXY Boston Downtown - On Premise PBX / October 01, 2019
MOXY Boston Downtown - Connected Guest Voicemail / October 01, 2019
Sheraton Silver Spring Hotel - GPNS Compliant HSIA Upgrade / October 01, 2019
Sheraton Silver Spring Hotel - On Premise PBX / October 01, 2019
Sheraton Silver Spring Hotel - Connected Guest Voicemail / October 01, 2019
W Aspen - Full GPNS Converged Compliant HSIA / October 01, 2019
Bachelor Gulch - GPNS Compliant HSIA Upgrade / June 01, 2019
Moxy NYC Chelsea - GPNS Compliant HSIA Upgrade / June 01, 2019
Ocean Enclave Resort - On Premise PBX / June 01, 2019
Ocean Enclave Resort - Connected Guest Voicemail / June 01, 2019
PGA National Resort - On Premise PBX / June 01, 2019
PGA National Resort - Connected Guest Voicemail / June 01, 2019
Sirata Beach Resort - HSIA Upgrade / June 01, 2019
Orange Lakes Resort - On Premise PBX / March 01, 2019
Orange Lakes Resort - Connected Guest Voicemail / March 01, 2019
Sheraton Grand at Wild Horse Pass - GPNS HSIA Upgrade / March 01, 2019
The Ritz Carlton Central Park - GPNS HSIA Upgrade / March 01, 2019
The Wesetin Southfield - Hosted PBX / March 01, 2019
The Wesetin Southfield - Voicemail / March 01, 2019
The Wesetin Southfield - Call Accounting / March 01, 2019
The Wesetin Southfield - Auto-Attendant / March 01, 2019
Westin La Paloma Resort & Spa - GPNS HSIA Upgrade / March 01, 2019
Extended Stay America - Hosted PBX / October 01, 2018
Extended Stay America - Voicemail / October 01, 2018
Extended Stay America - Call Accounting / October 01, 2018
Extended Stay America - Auto-Attendant / October 01, 2018
Hilton Hotel Stamford - Hosted PBX / October 01, 2018
Hilton Hotel Stamford - Voicemail / October 01, 2018
Hilton Hotel Stamford - Call Accounting / October 01, 2018
Hilton Hotel Stamford - Auto-Attendant / October 01, 2018
Moxy NYC Chelsea - GPNS HSIA Upgrade / October 01, 2018
Rosewood Miramar Beach - Complex PBX / October 01, 2018
Rosewood Miramar Beach - HSIA Network / October 01, 2018
Spinghill Suites Dulles Airport Sterling - GPNS HSIA Upgrade / October 01, 2018
Holiday Inn Fayetteville - Cloud PBX Upgrade / June 01, 2018
Moxy Hotel Chattanooga - HSIA Upgrade / June 01, 2018
Penn State Convention Center Hotel - Premise-based Mitel PBX / June 01, 2018
Residence Inn Boston Harbor on Tudor Wharf - GPNS 2018 HSIA Upgrade / June 01, 2018
The Wink - HSIA Upgrade / June 01, 2018
The Wink - SIP/4G/SD-WAN & Services / June 01, 2018
Atlanta Marriott Buckhead Hotel & Conference Center - GPNS HSIA Upgrade / March 01, 2018
Atlanta Marriott Buckhead Hotel & Conference Center - Hosted PBX / March 01, 2018
Bethesda Marriott Suites - GPNS HSIA Upgrade / March 01, 2018
La Quinta Inn & Suites - SD-WAN Nationwide Deployment / March 01, 2018
Sheraton Fisherman's Wharf - HSIA Upgrade / March 01, 2018
The Wigwam Resort and Spa (Pyramid Hotel Group) - HSIA Network Upgrade / March 01, 2018
Aloft Coral Gables - HSIA Network / October 01, 2017
Aloft Coral Gables - Mitel Telecom System / October 01, 2017
Residence Inn Sunny Isles - GPNS HSIA Installation & Support / October 01, 2017
Residence Inn Sunny Isles - Qypsys GPON infrastructure / October 01, 2017
SpringHill Suites Allentown/Bethlehem - GPNS HSIA / October 01, 2017
SpringHill Suites Allentown/Bethlehem - Mitel Telecom System / October 01, 2017
The James New York - HSIA Upgrade / October 01, 2017
The James New York - Hosted PBX with Auto Attendant / October 01, 2017
The James New York - PMS Integration / October 01, 2017
Westin Dallas Park Central - Mitel PBX and Telephony Support / October 01, 2017
Bethesda North Marriott Hotel - HSIA / June 01, 2017
Bethesda North Marriott Hotel - Conference Services / June 01, 2017
Cheeca Lodge & Spa - SIP and Cloud PBX with Voicemail / June 01, 2017
Cheeca Lodge & Spa - Auto-attendant / June 01, 2017
Cheeca Lodge & Spa - Call Acounting & PMS Interface / June 01, 2017
Naples Grand Beach Resort - SIP and Cloud PBX with Voicemail / June 01, 2017
Naples Grand Beach Resort - Auto-attendant / June 01, 2017
Naples Grand Beach Resort - Call Acounting & PMS Interface / June 01, 2017
Stewart Hotel - Cloud PBX with Voicemail / June 01, 2017
Stewart Hotel - Auto-attendant / June 01, 2017
Stewart Hotel - PMS Interface / June 01, 2017
Stewart Hotel - Operator Services / June 01, 2017
Westin New Orleans - HSIA / June 01, 2017
Atlanta Airport Marriott Gateway - HSIA / October 01, 2016
Hilton Cabana Miami Beach - SIP and Support / October 01, 2016
Marriot Residencce Inn Asheville Biltmore - Hosted PBX / October 01, 2016
Sheraton Suites Galleria Atlanta - SIP and Hosted PBX / October 01, 2016
The Dana at Mission Bay - HSIA / October 01, 2016
Buffalo Marriott Harborcenter - GPNS HSIA / June 01, 2016
Hilton Market Square - Hosted PBX / June 01, 2016
Hilton Market Square - Voicemail / June 01, 2016
Hilton Market Square - Auto-Attendant / June 01, 2016
Hilton Market Square - Call Acctg. / June 01, 2016
Hilton Market Square - PMS Inter. & SIP Trunking / June 01, 2016
Manhattan NYC, an Affina Hotel - Hosted PBX / June 01, 2016
Manhattan NYC, an Affina Hotel - Voicemail / June 01, 2016
Manhattan NYC, an Affina Hotel - Auto-Attendant / June 01, 2016
Manhattan NYC, an Affina Hotel - Call Acctg. / June 01, 2016
Manhattan NYC, an Affina Hotel - PMS Inter. & SIP Trunking / June 01, 2016
Microtel Beaver Falls - Converged Netw. HSIA & Hosted PBX / June 01, 2016
Microtel Beaver Falls - Voicemail / June 01, 2016
Microtel Beaver Falls - Auto-Attendant / June 01, 2016
Microtel Beaver Falls - Call Acctg. / June 01, 2016
Microtel Beaver Falls - PMS Inter. & SIP Trunking / June 01, 2016
San Juan Marriott Resort & Stellaris Casino - GPNS HSIA / June 01, 2016

Blog Posts

Why Vendor Management is the Solution Hospitality Needs Today

Posted May 09, 2023

In 2017, the Project Management Institute estimated that the value of project-oriented economic activity worldwide would grow from $12 trillion in 2017 to $20 trillion by 2027. This report obviously could not have foreseen the dramatic uptick in projects that the Covid-19 pandemic would initiate across the world economy – accelerating the wholesale adoption of digital tools and technologies and driving transformation across almost every major industry. Today, as we approach endemicity, and organizations look to meet evolving employee, environmental and customer demands, the flow of new projects and the project economy is developing faster than ever before.

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