Springer-Miller Systems (SMS) is proud to announce the promotion of Liz Chidiac to Senior Director of Client Services. In her new role, Liz will oversee all of client services at SMS, including the Account Management, Professional Services, and Customer Support functions. Liz has a diverse background in almost every operational area at SMS. Her broad operational experience and strong leadership skills have driven her success.
Liz has been a part of the hospitality industry since she was 16 working on the Food & Beverage (F&B) side at various restaurants. Following a move to Las Vegas, Liz joined SMS in 2004 as a trainer for SMS|Touch Point-of-Sale system. She thought that would be a temporary position but “fell in love with the job, the travel, the people and SMS as a company.” In May, Liz will celebrate 20 years with SMS where she has served on the F&B side of the business as a Trainer, Business Analyst, and Product Manager. Prior to her new role, Liz worked with both PMS and POS as Sales Manager.
“I have enjoyed every position I have held at SMS and this latest move has combined all my experience and expertise into one.” Says Liz Chidiac, Director of Account Management at SMS. “Account Management and Client Services are an integral part of SMS’ success and I’m excited to further this commitment with my new team.”
Liz’s promotion comes in conjunction with SMS’ strategic decision to further prioritize their customer’s satisfaction. With dedicated Account Management in place SMS can ensure that each client has their needs met.
“Liz has been an incredibly valuable member of the SMS team since she started here.” Says Chris Donahue, General Manager at Springer-Miller Systems “She has proven to be a tremendous team leader and tireless advocate for our customers throughout her tenure. Liz’s attention to detail and determination are exactly what we need to deliver the service levels our customer’s expect. We are eager to see her thrive in this new role.”
Since it was founded in 1984 in Stowe, Vt., Springer-Miller Systems has been an innovator of technology systems for the world’s most exclusive hotels, resorts and spas. The SMS|Host® Property Management System offers a complete set of fully integrated modules, enabling complex resorts to provide highly personalized guest service from front office to food and beverage to spa to the golf course and more. Springer-Miller’s SpaSoft® provides a dynamic spa and activities management solution used in more than 70 percent of the world’s Forbes Five Star Spas.About Company